Unable to upload Inventory - Internet Server Error

[FL_Cancer]

I've created a new entitlement and installed a new Cert, still unable to upload inventory to Cisco portal

[adias]

hello we are unsure that would be a solution we may need  a few logs.. let me send you some details of what we are looking for.. do you have CLI access to the collector via SSH?

[FL_Cancer]

Yes, I SSH CLI access

Curt 

[adias]

OK please do the following :

We will need to connect via ssh to the user collectorlogin and then su to root

if you only have access to the admin cli user you can activate and generate the passwords with the commands below

If you do have have that access connect via SSH using the admin user and its passwords ad do the following :

admin#  pwdreset collectorlogin 90

and

admin# pwdreset root 90

If you already have access to collectorlogin and root access do the following

Connect to the user via ssh collectorlogin then su to root as shown below

$ su root

and then send me the output of the following commands on a private message.

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

[FL_Cancer]

Private message with logs sent.

Curt 

[adias]

I have not received the logs, can you please resend?