Smart Net Total Care Portal and Collector Discussions

Hello, I've been experiencing issues with the SMARTnet Total Care portal not allowing me to access reports; this has also happened to several of my customers while I was in meetings with them. I can provide more sensitive information in a private mes...

Hi there, My customer cannot log in to CSPC because the password has expired, when he tries to create a new password, the security questions that appear are not the same that he choose in the begin. Is there a solution to this issue? Regards

Hi there, My customer did create the CSPC virtual machine on VMWare with ISO and set the "ultrasmall" configuration, 2GB RAM and 40GB HD. Now he manually change the configuration to "small", 4GB RAM and 250GB HD, this "manually" change will work or w...

Hi Cisco Community.   Posting in behalf of a customer who is receiving this email. He recently just changed the password to his CCOID and is now receiving this email every Wednesday. Here is a snip of the email he keeps getting.     Why does he keep...

We have some SFP+ ZR optics in our ASR-920 routers.  All of them show up as Xenpaks in the SNTC portal inventory. Anybody else having this issue? Actual equipment - PID = SFP-10G-ZR-SReported equipment - PID = XENPAK-10GB-ZR

Hi there, My customer is trying to nominate a new DA but the status is "Awaiting Agreement Acceptance", I always did this action with another customers and the new DA never needed to "accept the agreement", however we went to "Review Legal Agreement"...

Hello Cisco Team,We are deploying a new installation of CSCP. We install 2.8.1.4 and after upload to 2.8.1.6 patch installed JeOS and SP.The server is upgraded OK, but when we try to upload apprear the following error:Upload INITIALIZING: RUNNINGUplo...

Issue: while accessing contract management , inventory management and Smart Net total section under dashboard , it shows error message " You are not entitled to the report or data is not available."

I am trying to select various reports from the list on the left-hand menu bar (e.g., "Devices | Device Under Multiple Contracts") only to get told "Based on your Data Filter selection, you have no access to this report".  This also happens at times w...

Have a customer having trouble creating the initial admin pw during setup.  He's tried 8 to 15 characters, none sequential, upper and lower plus special character.  Keeps getting error that it's to simplistic.  Nowhere in the guide does it specifical...

Can i reset the admin password for the web GUI?

Hi, There is a documentation that I can see the difference between the levels of the SNTC portal users and what I need to become which level? Regards

GUI for this feature in version 2.8 is no longer responsive.    I get an alert that 2.8.1 is available for update.  When I navigate to the section and select "Get collection platform software updates" within the GUI, the browser shows a "Loading" pop...