Resolved! Filter devices vendor
Hello. I have a costumer that has device Cisco and non-Cisco and I 'd like to know how to filter on collector to appear just Cisco device and that show devices Cisco on SNTC Portal
Forum Posts
Just wondering if after you have bought the above licence is there an ongoing smartnet requirement on the above product.
Resolved! IP collection
Hi, Is there a easy way to see which IP's range I'm doing my collection? I mean, I don't wanna see all the devices collected (managed devices list), I wanna see the IPs (range or known IP) where is running the collection, per example: the first and t...
Is there an option to run CSPC in AWS? My customer does not have a VM environment, or any of the other options available to use.
Hola comunidad: El cliente tiene un colector 2.1.8 y por políticas de seguridad solicita cambiar o eliminar el usuario admin; es esto posible.?cordial saludo ac4
Resolved! Creation of CCO id for uploading claims
Hi, Help me create a CCO id to upload marketing claims. Thank You Chetana
Hello all, Beginner to SNTC. I'm trying to upload a simple CSV file contains a couple of devices from my network and find that the uploads succeeds but doesn't actually show up anywhere. I've formatted my CSV file based on the sample template provi...
Hello, I am having trouble accessing the CSAM portal with CBR admin rights. Thanks for your help!
Have a customer trying to add our team CCOID via CSAM and he cannot select the CBR Admin (or any of the other options). We've tried multiple browsers, incognito mode, clearing cache, etc. Wondering what else we can do.
Resolved! CSAM Access
Hi We have been registered as DA for our organization and still unable to access CSAM , required access at the earliest as we need to implement CSPC Thanks & Rgds,Kiran
Resolved! Collector Captcha Gone.
Hey everyone, I have a customer trying to utilize the Collector and there is an issue where the Captcha image will not load. Customer has tried different browsers to no success in terms of attempting a login. It doesn't look like the image will load ...
When I go to add a new segment I have noticed that it does not take a ip range. Steps taken: Dashboards > Admin > Segment management > Actions > Create New Segment I set it to 'match any of the following conditions' and 'IP address' 'is in the rang...
Resolved! Collector Unable to Upgrade.
Hello,I have an issue with a customer who is unable to upgrade their collector from 2.7 to the newest versions of 2.8. All upgrade possibilities are greyed out and they are also unable to schedule an upgrade. We have tried different browsers as well ...
Hi.I noticed an Portal error today ('My Reports' option). Checked on FF+Chrome. Clearing browser data doesn't help. Regards,Piotr
We have had a few people leave the company over the last few months and I believe one was the DA.Also I was informed that one of our vendors is DA on some of our contracts, This is very worrying as I assumed the company should be DA on all contracts?
