Hi, The SNTC DA left my customer's company, he has a user as "Internal role administrator", how can we proceed to the "internal role administrator" becomes the new DA? Regards
Forum Posts
Resolved! Upload - Internal Server Error
Hello all, I just deployed our CSPC and I tried uploading data to the SNTC portal.However, every time I try to run the upload it fails with "Internal Server Error".I have tried regenerating the certificate from the SNTC portal and it installed to the...
Dear community, Our partner is having trouble trying to install the CSP Collector in Hyper-V environment. The first try the CLI window closed by itself after the IP assignation by DHCP. After booting again the virtual server it keeps loading as show...
Got a customer attempting to do first collection (manually) and he's getting this error. I'm assuming it means the collector is not reaching the internet?
Dear all.I am working for a Gold Partner in Germany and want to add SNTC for a customer. I got the login credentials for our SmartPortal User (Partner Account) and saw that the "Super Admin" is assinged to a colleague that left the company. Where ca...
Hi, I wanted a report of HW LDoS for the equipment in our inventory. However many of the devices (for which HW LDoS has been declared) do not show it, even when devices of the same model do show it. For example, I have more than a thousand Aironet 36...
Resolved! Grant access to customer users
Hi,I want to know, if I am a partner user but I have a customer admin role, can I add new company users and give them access to the portal? Thanks, Fernando Lobo
Resolved! UCS Serial Number Collection
I am having trouble collecting the serial numbers of UCS stand alone servers.It collects the version and model, via the CIMC using SNMP. But the serial number is blank.I have tried to add the command "show chassis" dataset of the collection profile.A...
When attempting to setup the XML API console in the CSPC, we're seeing this error.This Application is out of date, please click refresh button on your browser. (Expecting version between 5 and 7 from client, got 0.)Clicking refresh doesn't help, so w...
Trying to sign up through the UI, I get this from using the Trial Version. Uploading registration certificate Failed to download Registration file from Cisco Backend. Please try Again. I have seen where people post their hosts file, and I do have the...
Hello, We have trouble to register the client in the SNTC portal. Our client already has a cisco active advisor portal active on services .cisco.com. Our client has an active sntc contract. Please, provide support.
Hello, I've been experiencing issues with the SMARTnet Total Care portal not allowing me to access reports; this has also happened to several of my customers while I was in meetings with them. I can provide more sensitive information in a private mes...
Resolved! Fail to Upgrade CSP Collector
I have a trouble to Upgrade my CSP Collector. My collector are in version 2.8.1.4, and i have fail to Upload to SNTC. Searching on Community, i found in this link (https://community.cisco.com/t5/smart-net-total-care-portal-and/collector-upload-fails-...
Hi there, My customer cannot log in to CSPC because the password has expired, when he tries to create a new password, the security questions that appear are not the same that he choose in the begin. Is there a solution to this issue? Regards
Hi there, My customer did create the CSPC virtual machine on VMWare with ISO and set the "ultrasmall" configuration, 2GB RAM and 40GB HD. Now he manually change the configuration to "small", 4GB RAM and 250GB HD, this "manually" change will work or w...
