TAC directed me to post here. Added group of new switches to SNTC but the associated contract doesn't show up after adding them. From the agent: "They did find the devices in the portal but they show as uncovered, whereas CCW-R indeed shows them ...
We have a client that has not been able to connect to the GUI for the collector. They are able to SSH into the sever but log in for the GUI does not work. it keeps giving him invalid credentials error.
Hi Team, I have a customer who is a OEM vendor and purchase a set of Cisco ISE appliance as a total solution within their fin-tech big data project. However, the end user who like to have direct access to the service and want to update the end user ...
Inside the portal it shows data of voice applications of the family Cisco TelePresence Video Communication Server (VCS), there are more applications that can be added to the SNTC portal or only physical equipment can be added.
We were assisting a customer with registering for SNTC portal and it showed that there was already a DA assigned. The listed DA is with the parent company who recently purchased our customer. There is not yet any interaction between the 2 companies...
We have a customer attempting to complete the CSAM agreement, it lets him sign and submit, then reverts right back to asking him to review again. Using this URLhttp://cdceb-prod.cloudapps.cisco.com/csam/ Has attempted with Chrome, IE, and FF on mult...
Hey everyone,I have a customer that just recently set-up the SNTC Portal and got everything up and running. But after confirming their registration and being assigned a portal confirmation e-mail, they are being constantly pushed back into the regist...
Need some assistance. I click on the review legal agreement and is not taking anywhere.
Hello, Could you please provide support and guidance because the Collection upload has been failed. See attached picture message error `Inventory Operation Failed`
Hi, I'm trying to access services.cisco.com portal for the first time. When logging into the portal, it redirects me to another portal to register. I have registered multiple times and I can never get pass the register. I'm assigned administrat...
Hello, Per the Cisco support article https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html I need assistance to assign new DA role to my profile. The old DA left and we currently do not have one. I have verified that ...
Hello All, We have several Smartnet accounts with Cisco and I have registered as the DA for my company. I assigned myself as a customer administrator and I’m getting an error when logging into the sntc Portal. You do not currently have access to Sma...
K9 Acceptance in progress after attempting upgrade
Hi, I have a customer collector V2.7.3 that I manage, following the announcement of the Cisco Collector Vulnerability, I have tried to initiate a upgrade to V2.7.4.6 however when I click on the upgrade button, nothing happens, nothing happens if I ...
When trying to upgrade, because of CVE-2019-1723, gone a week and download stuck: admin# show download..........Version : sp-30.1.1-2-0-lnx64Download Location : -Status : DownloadingStart Time : Mar/18/2019 10:50:02End Time : -Reason For Failure : --...
