10-15-2019 09:39 AM
I've created a new entitlement and installed a new Cert, still unable to upload inventory to Cisco portal
10-15-2019 09:41 AM
hello we are unsure that would be a solution we may need a few logs.. let me send you some details of what we are looking for.. do you have CLI access to the collector via SSH?
10-15-2019 09:42 AM
Yes, I SSH CLI access
Curt
10-15-2019 10:01 AM - edited 10-15-2019 10:10 AM
OK please do the following :
We will need to connect via ssh to the user collectorlogin and then su to root
if you only have access to the admin cli user you can activate and generate the passwords with the commands below
If you do have have that access connect via SSH using the admin user and its passwords ad do the following :
admin# pwdreset collectorlogin 90
and
admin# pwdreset root 90
If you already have access to collectorlogin and root access do the following
Connect to the user via ssh collectorlogin then su to root as shown below
$ su root
and then send me the output of the following commands on a private message.
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
10-16-2019 12:29 PM
Private message with logs sent.
Curt
10-18-2019 10:14 AM
I have not received the logs, can you please resend?
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