Upgrade from 2.5 to 2.7.4 Not Working

[jamie.gleeson]

I followed the upgrade manual and ran the 2 scripts (jeos-20.1.2-0.lnx64.zip and jeos-30.0.4-0-lnx64.zip). Neither rebooted the host automatically.  I did a manual reboot but the Software Update tab does not appear.  I tried this a couple of times without success.  Any help appreciated.

[Cheri Fairbrother]

Hi Jamie,

Please excuse the delay in responding. An expert will reply further today.

Cheers,
Cheri

[taywelch]

Hi Jamie,



Unfortunately upgrading from 2.5 to 2.7.4.2 is not supported. You will need to deploy and new 2.7.4 collector and then upgrade to 2.7.4.2. Please let me know if you have any questions or concerns.



Thanks,

Taylor

[adias]

Dear Customer do you have access to the admin CLI shell as well as collectorlogin/root ?

 if so please send me the following output of the following commands

From admin

admin#  show version -d

From root ( cannot connect direct from root my connect via collectorlogin and then su to root)

# tail -30 /opt/LCM/logs/install

and

# tail -30 /opt/LCM/logs/apply