08-11-2017 12:45 PM
I have added new devices to my upload profiles. It says the upload job has completed successfully but I still do not see the new devices populating in the portal. Please assist
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08-16-2017 07:16 AM
Hey Andrew,
It seems there is a party lock on one of the latest uploads. I have opened a remedy case for this incident and will let you know when the backend team is able to clear this up.
Thanks,
Justin
08-11-2017 01:22 PM
Hello Andre,
After a new device has been added to the CSPC, we will want to also re-run a new collection profile job. This will help capture all device information needed for the portal. Can you please check if a new collection has completed successfully for the new device as well?
Thank you,
Jarrett
08-14-2017 10:16 AM
Thank you for the reply, Jarrett. I did what you suggested and I did notice the upload porcess then took longer to complete. However now on the Upload processing page I see the status of the upload job as 'received', see screenshot. Been like that for about two hours now. Is this expected?
08-14-2017 10:30 AM
Hello Andrew,
Great job! I see it's also showing as received now on the Portal. Processing times can vary depending on how many uploads are currently in the queue. However this is expected behavior and we should see shortly it move to "Processing" status.
Thank you,
Jarrett
08-14-2017 10:51 AM
08-14-2017 11:00 AM
Hello Andrew,
Do you know if you are using a custom Collection Profile? One of the dependent values in the profile is called the "Service Name" which will be set to "smartnet_total_care". Can you see if this value is available in your profile details? When creating new Collection Profiles on the CSPC, you may want to use the "Create Ad-Hoc Profile" feature which will help copy over the dependent values of another profile (like our SNTC_Default).
Thank you,
Jarrett
08-16-2017 03:04 AM
08-16-2017 07:16 AM
Hey Andrew,
It seems there is a party lock on one of the latest uploads. I have opened a remedy case for this incident and will let you know when the backend team is able to clear this up.
Thanks,
Justin
08-16-2017 08:55 AM
Seems to be fixed now. And the upload that was pending behind it has now completed. Thanks for all your help Jarrett.
08-16-2017 08:38 AM
Hey Andrew,
The upload that was stuck by party lock and been cleared and the latest upload has processed successfully. Can you confirm this from your end?
Please refrain from pushing multiple uploads at a time, customer best practice is running a collection and upload job once a week.
Thanks,
Justin
08-14-2017 10:28 AM
ok, saw where I could drilldown to the status. It says processing status failed. I will give it another try and report back
08-17-2017 09:00 AM
I seem to have another upload job that is stuck. Can I get it unlocked again?
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