User added in CSAM is not appearing in the Portal

[sean_whitsitt@shi.com]

Hi there,

We have a customer that we're on-boarding to the portal. They added us and granted us CBR Access in the the CSAM tool more that 48 hours ago but our user is not appearing in the portal. We received the confirmation email that we were added but our user does not appear in the portal. 

[Jarrett Pomeroy]

Hello Sean,



I was not able to see any CBR Admin roles assigned to your CCO ID, can you please send me a private message with any additional CCO IDs that may have been added as a CBR User? I will take a look and see if your access is now completed.



Thank you,

Jarrett

[Jarrett Pomeroy · Accepted solution]

Hello Sean,

I believe the issue is now resolved, would you be able to please confirm for me?

Thank you,
Jarrett

[sean_whitsitt@shi.com]

Hi Jarrett,

It looks like our user ID now has access! Thanks!