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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

New Collector. Can't reach web portal

I deployed a brand new collector from the ISO (the OVA has a 1.2TB thick drive on it) and after assigning an IP address the web portal is not reachable, I can SSH to the IP but not log in since you set the password using the web portal. I've installed it twice and rebooted multiple times.

 

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9 REPLIES 9
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Cisco Employee

Re: New Collector. Can't reach web portal

What version of CSPC did you deploy?

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Beginner

Re: New Collector. Can't reach web portal

According to the ISO 2.8

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Cisco Employee

Re: New Collector. Can't reach web portal

Do you have a proxy configured in your browser? 

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Beginner

Re: New Collector. Can't reach web portal

Nope, no proxy. Also tried a few different browsers.

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Cisco Employee

Re: New Collector. Can't reach web portal

Is this ISO running in Hyper-V?

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Beginner

Re: New Collector. Can't reach web portal

Nope, VMware. ESXi 6.5

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Cisco Employee

Re: New Collector. Can't reach web portal

How much memory and disk space did you give the VM?

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Cisco Employee

Re: New Collector. Can't reach web portal

Hello,

Can you also share the following:


* Reboot VM
* As VM is booting up (CentOS progress bar), press the up arrow key.
* Screenshot the startup processes and see if they all start up successfully. (view attached).
* Also, please share your virtual hardware version on your vmware setup for this VM as we’ve been unable to reproduce this, we need to figure out if maybe the issues are unique to your setup.

* Finally, please share your specified Guest Operating system template.

Screen Shot 2018-10-24 at 22.15.40 PM.pngScreen Shot 2018-10-24 at 22.19.26 PM.png

Screen Shot 2018-10-24 at 22.30.31 PM.png

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Beginner

Re: New Collector. Can't reach web portal

I increased the RAM to 4GB and reinstalled from the ISO and now I get the web portal. Not sure if the third re-install or the extra RAM did it but I'm adding it to our backup jobs and leaving it alone.

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