Server Connection to Cisco

[bbcstone]

I'm trying to setup the Server Connection. I'm using the same CCO ID/Password that I normally use. The firewall rule is open for ICMP, HTTP,HTTPS and FTP to any. I keep getting back that the CCO ID/Password is invalid.

Once I get by this step I will be doing the upgrade to 2.7.2.5

[CC Cisco]

Can you share your current CSPC version?
Do you have a proxy configured on the CSPC?

In addition, please share the last few entries (50 lines) of /opt/LCM/logs/install

Cesar

[bbcstone]

Current version is 2.7 and there is no Proxy.

[ryan-wessels]

Hi,

I am experiencing the same issue too with all the documented firewall destination & protocols open.

Below is the error i receive when trying to enable the update process on our CSPC:

Build-name       : Collection Platform Software 2.7
Package-type     : ServicePack
Version          : sp-30.0.0-0-0-lnx64
     Component    : CSPC Base
     Version      : 2.7
Package-type     : JeOS
Version          : jeos-30.0.0-0-lnx64
     Component     : AdminShell
     Version       : 1.3
     Component     : LCM
     Version       : 1.3
     Component     : CASP
     Version       : 2.7
     Component     : ConcsoTgw
     Version       : 1.6.4
     Component     : Hardened CentOS
     Version       : 6.8 patch#0

conf serv enable
This operation will enable connection with server for Software Updates.
    CCO Id  : xxxxxxxxxxxx
    Password  :
Would you like to continue (y|n)? y

Unable to validate credentials.
Please try again after some time.

Please note for the destinations and protocols through the firewall we are using:

https://www.cisco.com/c/en/us/support/docs/services/sntc/cspc_troubleshooting.html

Thanks

[CC Cisco]

This appears to be an issue that is being tracked via the following bug ID - CSCvh19961.

No workaround is there as of now. I'll update if I hear back from the CSPC team regarding workarounds.

Cesar

[bbcstone]

I can not find the bug ID CSCvh19961.

[Jarrett Pomeroy]

Hello bbcstone,

It may take up to one day to become visible, can you please check again today?

Thank you,

Jarrett