Resolved! Smart Net Total Care Portal Down
Hi There, When logging into the Smart Net Total Care Portal I'm greeted by a message saying the portal is unavailable. Is there an ETA for when this will be fixed?
Forum Posts
Resolved! Error Upgrading CSPC to 2.7.3.2
Hi All! I tried to upgrade to the latest patch of CSPC (2.7.3.2), at the beginning its status was Downloading. But after a while, I could not access to the Software Upgrade Central in GUI. Obtaining this Error: (Attached)
Hi there, We're helping a customer set up the SNTC Portal. They are attempting to grant us CBR Access but when they go to do so in the CSAM tool the box to to check that would grant CBR Access is grayed out. The Customer User is a Delegated Admin...
Resolved! Access the SNTC portal
Here is what I get when logging into SNTC portal: "It appears that you already have access to........... You will be redirected..." It redirects to: https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0//dist/#/promo I'm stuck in a loop. Please help
Hi, I want a document that proves Cisco Collector is secured and the list of Data that it has access to it when installed in the End user network, i have heard Especially in Egypt and the middle east that SNTC is sold as a warranty because they don...
I have an ASA5525 showing up in Smartnet Total care with the wrong serial number. It is the serial number of a "minor item" associated with the device but does not reflect the actual serial number of the device. How can I get that record corrected ...
Resolved! Access to SNTC Portal
My customer was granted DA access last week to the CSAM tool. His new DA access works b/c today he was able to grant me CBR access to the Portal. The problem is that the customer cannot get into his SNTC Portal page after multiple log in attempts. ...
I'm helping to on-board a customer to the SNTC portal. During one of our training sessions the customer shared the screen and I walked them through how to to take actions on the Alerts. The customer selected an alert, clicked on the drop-down for Act...
As i am new to SNTC, i am looking for your assistance in prepare phase andalso making more appropriate and effective inventory & alerts. Now, i have uploaded the inventory file hence the output displayed is from the inventory file. I have seen that ...
Hello how are you? I have a query about this type of ap model since it does not bring the snmp location in the report, does anyone have the same problem?
Hi has anyone seen problems with missing ASR 1001-x routers on SNTC. I see some routers but not others. I have the same SNMP configuration on all routers. Thanks for any help, Jim
I should be the DA for this account on BlueCross BlueShield of South Carolina. We have not had a DA set for this account for use with our SNTC Portal.
Resolved! Smart Net Total Care portal Access
Hi; i send a request to my company administrator to grant access to the portal. He cannot grant access as there is no role is showing in the system to associate. Could you please help to sort out this issue I am getting the below error " NO ...
Hi, I'm having an issue with configuring SMTP on the CSP Collector in that it expects the Sender Mail ID to be accepted as a destination by the upstream MTA. Upon clicking OK on the configuration dialog it makes an SMTP connection to the configured...
