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CBS350-8P PoE failure

Gerald Vogt
Level 3
Level 3

I have replaced my old SG300-10P with a new CBS350-8P-E-2G but having some problem with PoE and a IP phone. When I reboot the switch it works for few hours and then the phone is off, i.e. has no power. I have only two PoE devices connected, an access point and this ip phone. The access point works fine all the time. From the specs both devices are far from exceeding the possible poe limits of the switch. Both worked fine on the old switch.

 

While it's working, it all looks good:

sw2(config)#do show power inline    
 
Power-limit mode: Port based
Usage threshold: 95%
Trap: Disable
Legacy Mode: Enable
Inrush Test: Enable
Guard-Band Value: Static (2W)
 
Unit Module         Nominal   Consumed     Temp     SW            PSE chipset      
                    Power (W) Power (W)    (C)      Version       HW Revision      
---- -------------- --------- ------------ -------- ------------- -----------------
1    CBS350-8P-E-2G 60        17 (28%)     52       0.2.0.17       TPS2388 - 0x40C4


Interface    Admin       Oper         Power (W)     Class     Device     Priority 
---------- ---------- ----------- ----------------- ----- -------------- -------- 
gi1        Auto       On          6.839 (15.4)      4                    low      
gi2        Never      Searching   0.0               -                    low      
gi3        Never      Searching   0.0               -                    low      
gi4        Never      Searching   0.0               -                    low      
gi5        Never      Searching   0.0               -                    low      
gi6        Never      Searching   0.0               -                    low      
gi7        Auto       On          2.35              0                    low      
gi8        Never      Searching   0.0               -                    low      

sw2(config)#do show power inline ge7

Interface    Admin       Oper         Power (W)     Class     Device     Priority 
---------- ---------- ----------- ----------------- ----- -------------- -------- 
gi7        Auto       On          2.35              0                    low      

 
Port Status:               Port is on. Valid resistor detected
Port standard:             802.3AT
Admin power limit:         30.0 watts
Time range:
Link partner standard:     802.3AT
Max Power Allocation:      30.0 watts
Spare pair:                Disabled
Negotiated power:          0.0 watts (None)
Current (mA):              44
Voltage(V):                53.0
Overload Counter:          32 
Short Counter:             0 
Denied Counter:            415164 
Absent Counter:            15 
Invalid Signature Counter: 0 

However, a few hours  later the port goes down:

20-Jan-2022 00:26:36 :%LINK-W-Down:  gi7              
19-Jan-2022 20:27:50 :%STP-W-PORTSTATUS: gi7: STP status Forwarding
19-Jan-2022 20:27:45 :%LINK-I-Up:  gi7                

And the state is at fault:

sw2#show power inline
 
Power-limit mode: Port based
Usage threshold: 95%
Trap: Disable
Legacy Mode: Enable
Inrush Test: Enable
Guard-Band Value: Static (2W)
 
Unit Module         Nominal   Consumed     Temp     SW            PSE chipset      
                    Power (W) Power (W)    (C)      Version       HW Revision      
---- -------------- --------- ------------ -------- ------------- -----------------
1    CBS350-8P-E-2G 60        15 (25%)     52       0.2.0.17       TPS2388 - 0x40C4


Interface    Admin       Oper         Power (W)     Class     Device     Priority 
---------- ---------- ----------- ----------------- ----- -------------- -------- 
gi1        Auto       On          6.84 (15.4)       4                    low      
gi2        Never      Fault       0.0               -                    low      
gi3        Never      Fault       0.0               -                    low      
gi4        Never      Fault       0.0               -                    low      
gi5        Never      Fault       0.0               -                    low      
gi6        Never      Fault       0.0               -                    low      
gi7        Auto       Fault       0.0               -                    low      
gi8        Never      Fault       0.0               -                    low      

sw2#show power inline gi7

Interface    Admin       Oper         Power (W)     Class     Device     Priority 
---------- ---------- ----------- ----------------- ----- -------------- -------- 
gi7        Auto       Fault       0.0               -                    low      

 
Port Status:               Port is off. Power budget exceeded
Port standard:             802.3AT
Admin power limit:         30.0 watts
Time range:
Max Power Allocation:      30.0 watts
Spare pair:                Disabled
Negotiated power:          0.0 watts (None)
Current (mA):              0
Voltage(V):                0.0
Overload Counter:          36 
Short Counter:             0 
Denied Counter:            444802 
Absent Counter:            17 
Invalid Signature Counter: 0 

Even the other ports which don't use PoE and where I have disabled PoE are at fault and report overload state

Port Status:               Port is off. Overload state

According to the specs the IP phone is 802.3af class 0 with a max of 3.5W.

I wouldn't know how to exceed the power budget or overload the system with these two devices and all other ports with poe disabled. The SG300 didn't have a problem with those two devices.

 

Initially, I had class based power-limit and I have switched to port based for tests, but no change.

 

I also don't see how to reset the fault state on a port to get it working again, excepting for switching the power-limit mode which resets all poe ports or rebooting...

11 Replies 11

balaji.bandi
Hall of Fame
Hall of Fame

Looks something gone wrong as per the output, turn off the device and turn on and connect each device and test it.

 

still same issue suggest to raise SMB TAC case.

 

BB

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driver-man
Level 1
Level 1

Hi,


We had similar issues with the CBS250-8P

 

Have over 60 of these switches installed, PoE was unreliable until I made the following change to each switch.

 

conf

power inline limit-mode port
(press y to restart PoE on switch)

copy ru st

(press y to save)

 

This fixed our PoE issues

As I have mentioned before, I have tried class based and port based power-limit mode, but I have the same problem with either one...

Hi Gerald,

 

Did you ever find a solution? I am facing the same issue on a CBS350-24P-4G and CBS350-8P-E-2G running 3.1.1.7 and floored that the switch is trying to perform POE operations ports that are clearly disabled.

 

#show running-config | i eee|^power
no eee enable
power inline limit-mode port
power inline inrush test disable
#show running-config interface GigabitEthernet 11
interface GigabitEthernet11
 shutdown
 description [UNUSED]
 switchport access vlan none
 switchport trunk native vlan none
 switchport trunk allowed vlan none
 power inline limit 0
 power inline never
#show running-config interface GigabitEthernet 24
interface GigabitEthernet24
 shutdown
 description [UNUSED]
 switchport access vlan none
 switchport trunk native vlan none
 switchport trunk allowed vlan none
 power inline limit 0
 power inline never
#show power inline GigabitEthernet 11

Interface    Admin       Oper         Power (W)     Class     Device     Priority
---------- ---------- ----------- ----------------- ----- -------------- --------
gi11       Never      Searching   0.0               -                    low

Port Status:               Port is off. Detection is in process
Port standard:             802.3AT
Admin power limit:         0.0 watts
Time range:
Max Power Allocation:      0.0 watts
Spare pair:                Disabled
Negotiated power:          0.0 watts (None)
Current (mA):              0
Voltage(V):                0.0
Overload Counter:          0
Short Counter:             0
Denied Counter:            0
Absent Counter:            0
Invalid Signature Counter: 0
#show power inline GigabitEthernet 24

Interface    Admin       Oper         Power (W)     Class     Device     Priority
---------- ---------- ----------- ----------------- ----- -------------- --------
gi24       Never      Fault       0.0               -                    low

Port Status:               Port is off. Overload state
Port standard:             802.3AT
Admin power limit:         0.0 watts
Time range:
Max Power Allocation:      0.0 watts
Spare pair:                Disabled
Negotiated power:          0.0 watts (None)
Current (mA):              0
Voltage(V):                0.0
Overload Counter:          1
Short Counter:             0
Denied Counter:            0
Absent Counter:            0
Invalid Signature Counter: 0

Thank you in advance for any suggestions that you may have!

 

 


@d0nni3q84 wrote:

Did you ever find a solution? I am facing the same issue on a CBS350-24P-4G and CBS350-8P-E-2G running 3.1.1.7 and floored that the switch is trying to perform POE operations ports that are clearly disabled.

After a couple of more tests on my old switch as well as using the phone with a power injector on the new switch I have decided to open a tac case today. Still waiting for the outcome...

Thanks, Gerald! I also opened a case today and asked for an escalation to the software development team.

 

@ciscosupport @balaji.bandi This is really unfortunate and putting me in production pain with limited options. The options that exist are forcing me into a financial burden to procure competitive equipment and also have no choice but to recommend against any and all CBS products. Please treat this as a grave issue that needs immediate attention.

 

#show power inline

Power-limit mode: Port based
Usage threshold: 95%
Trap: Disable
Legacy Mode: Enable
Inrush Test: Disable
Guard-Band Value: Static (2W)

Unit Module         Nominal   Consumed     Temp     SW            PSE chipset
                    Power (W) Power (W)    (C)      Version       HW Revision
---- -------------- --------- ------------ -------- ------------- -----------------
1    CBS350-24P-4G  195       4 (2%)       72       0.2.0.17       TPS2388 - 0x40C4
                                                                   TPS2388 - 0x40C4
                                                                   TPS2388 - 0x40C4


Interface    Admin       Oper         Power (W)     Class     Device     Priority
---------- ---------- ----------- ----------------- ----- -------------- --------
gi1        Never      Off         0.0               -                    low
gi2        Never      Off         0.0               -                    low
gi3        Never      Off         0.0               -                    low
gi4        Never      Off         0.0               -                    low
gi5        Never      Off         0.0               -                    low
gi6        Never      Searching   0.0               -                    low
gi7        Never      Off         0.0               -                    low
gi8        Never      Off         0.0               -                    low
gi9        Auto       On          3.599             4     Access-Point   low
gi10       Auto       Fault       0.0               -     Access-Point   low
gi11       Never      Fault       0.0               -                    low
gi12       Never      Fault       0.0               -                    low
gi13       Never      Fault       0.0               -                    low
gi14       Never      Fault       0.0               -                    low
gi15       Never      Fault       0.0               -                    low
gi16       Never      Searching   0.0               -                    low
gi17       Never      Fault       0.0               -                    low
gi18       Never      Fault       0.0               -                    low
gi19       Never      Fault       0.0               -                    low
gi20       Never      Fault       0.0               -                    low
gi21       Never      Fault       0.0               -                    low
gi22       Never      Fault       0.0               -                    low
gi23       Never      Fault       0.0               -                    low
gi24       Never      Fault       0.0               -                    low

as per community concern, we are not cisco TAC, we are like you as user, based on experience we try to help each other to resolve the issue, and learn new things, anything related hardware fault and software bugs, Cisco TAC is your right contact, not an any individual is your contact of communication.

 

understand the situation, some time its hard with cisco TAC, depends where the call will be routed.

 

BB

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Gerald Vogt
Level 3
Level 3

Cisco TAC thinks the problem is related to open bug CSCvz97713. A fix is currently in beta...

Thank you for the feedback, it help other users.

 

BB

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Do you know if there is any update on this Gerald? Is the Beta available for us to try?

mimladen
Level 1
Level 1

Hi,

 

It seems that issue is one of mentioned in release notes of latest firmware release.

I recommend you to open a support case in Cisco Small Business TAC.

They should have a solution.

 

Contacts you can find in link below:
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html