SG300 password is "stuck"?

[fmarshall]

I have an SG300 with a lost password. 

I want to change the password and to preserve the configuration so I can save the configuration with the new password.

I've used the console / power-on process to reset passwords just fine with other units.

With this one, even if I set it back to factory defaults, it appears that the console / power-on reset process doesn't work.

When I select (3) and then Enter, the menu with (3) reappears.

So that's a command LOOP.

???

[balaji.bandi]

check what firmware compare to others working vs not working. Looks complete reset required i guess here?

[fmarshall]

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@balaji.bandi wrote:

check what firmware compare to others working vs not working. Looks complete reset required i guess here?

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With this one, even if I set it back to factory defaults, it appears that the console / power-on reset process doesn't work.

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[fmarshall]

the firmware is the latest as we're going through an update check and installations....

[balaji.bandi]

sure that is one of the option you can upgrade to latest and test it. (but as you mentioned when ever you select option the process iterating or rebooting ? - hope not the same case with upgrade)

if that is the case may required to open SMB TAC case.

[Sujoy Paria]

Hi,

I hope you will get an option to press the ‘Esc’ button once the menu reappears. Please check the step 3 and 4 on the below mentioned link once and try that if that helps:

https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-small-business-300-series-managed-switches/smb4985-administrator-password-recovery-for-300-and-500-series-manag.html

If those two steps works fine, then you can follow the remaining steps mentioned on that link to complete the process.

[fmarshall]

Gee, I'm sorry, I thought my inital problem description covered that process AND says that it is what's not working.  It gets into an endless loop.