Password recovery on cisco switch

[janelle.provine]

I have been trying to reset a password on a Cisco SG350-52P without doing a factory reset, I found this link

Administrator Password Recovery for 300, 350, 500 and 550 Series Switches - Cisco

But it did not work on the Cisco SG350-52P it wouldn't even give the option of going to the start up menu. is there any way to reset the password without wiping the switch, resetting to factory defaults and reconfiguring

[Kasun Bandara]

@janelle.provine hi, try hard rest using reset button. that will reset whole switch. 

[janelle.provine]

@Kasun Bandara 

As I specifically mentioned in my post I know that using the reset button will reset the password as well as the switch configuration, I was looking for a way to reset the password without resetting the configuration

[Reza Sharifi]

Are you able to get to step-2 to press Esc or Enter?

https://www.cisco.com/c/en/us/support/docs/smb/switches/Cisco-Business-Switching/kmgmt-2835-administrator-password-recovery-cbs-350.html

HTH

[janelle.provine]

@Reza Sharifi 

no it never gets to step 2 or the cisco logo which is when you are supposed to be able to enter return/enter and or esc. I rebooted several times

[Reza Sharifi]

Don't reboot. Try turning off the switch completely, wait 30 seconds then plug in the power cord and you only have a few seconds to press Esc or Enter key.

[janelle.provine]

@Reza Sharifi 

That is all I have been doing it unplugging and replugging it in since I have no password to login to it at all and hitting esc/enter or return none of it has worked

[Kasun Bandara]

@janelle.provine in section 2, are you getting same output in console? can you share the output? also can you try different console cable.

[janelle.provine]

I do not have the output to share,but do you know what is suppsoed to boot up too?I already tried a different console cable