problem with edge 300 switch

[m.esam1978]

i have a problem withe aan edge 300 switch

the problem is when i try to upgrade the firmware of this device to v1.4 and exeute the command of this upgrade an restart the switch i found the there is black screen with cisco logo and i cann not boot to operating system .

[Tom Watts]

Hi Mohamed, I do not understand what you mean by V1.4. There are not any software 1.4, the most current is 1.2.7.76. Are you using a SF or SG 300 series?

Here is a document on how to recover the SX300 flash-

https://supportforums.cisco.com/docs/DOC-27000

-Tom
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[m.esam1978]

this switch model is CS-E300-K9

[Tom Watts]

Thanks, you may want to move your topic in to a different forum, this device is not a Cisco small business supported product.

https://supportforums.cisco.com/community/netpro/network-infrastructure/switching

-Tom
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[m.esam1978]

thanks , but can you help me to go to the correct forum

[Tom Watts]

Click the link in my previous post, it is the correct place.

-Tom
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[cindy toy]

Hi Mohamed,

I have moved your discussion thread into the area that Tom suggested.

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport