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router restarts by error 0xA0650C9

vlad09
Level 1
Level 1

hi,

 

I have no idea what this error is about. Can anyone provide more information pls? After this error router reboots itself.

Model is 2811 running Version 12.4(13r)T iOS

9 Replies 9

Deepak Kumar
VIP Alumni
VIP Alumni

Hi,

Please start the putty and enable logging on the putty session and start your system. It will capture all output in a file and we can check the issue very well. 

Means I want switch startup output.

 

Regards,

Deepak Kumar

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!

sorry for late reply, theres the output after reload

 

XX_GW#relo
XX_GW#reload
Proceed with reload? [confirm]


System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2006 by cisco Systems, Inc.

Initializing memory for ECC
.
c2811 platform with 262144 Kbytes of main memory
Main memory is configured to 64 bit mode with ECC enabled


Readonly ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xcb80
program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x2659e98
Self decompressing the image : ########################################################################################################################################################################################################################################################################################################################################################################################################################################## [OK]

Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ                 TYPE
0003E7          0X003DA000 C2811 Mainboard
                0X0014B430 Onboard PVDM2 SIMM
                0X00263F50 Onboard VPN
                0X000021B8 Onboard USB
                0X002C29F0 public buffer pools
                0X00211000 public particle pools
TOTAL:          0X00C5EF28

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
Rounded IOMEM up to: 14Mb.
Using 5 percent iomem. [14Mb/256Mb]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706



Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(4)XC7, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 01-Aug-07 00:15 by alnguyen
Image text-base: 0x400AD0C8, data-base: 0x43304EE0


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Installed image archive
Cisco 2811 (revision 49.46) with 247808K/14336K bytes of memory.
Processor board ID FCZ115171Y8
2 FastEthernet interfaces
1 Channelized (E1 or T1)/PRI port
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Warning: Configuring media inactivity detection to avoid hung calls is highly recommended.



Press RETURN to get started!


any ideas?

Hi,

I didn't find any error message in the startup logs. Please share complete logs, an error message. 

 

Regards,

Deepak Kumar

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!

is this one, what u asked for?

 

if you want to know the reason of reload - open the case with Cisco TAC
or you can try this tool
https://cway.cisco.com/go/sa/

Hi,

Please share output for

show tech

 

and

 

all crashinfo files

 

Regards,
Deepak Kumar

 

 

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!

thx for reply, if u need COMPLET logs, I would send PM (if u dont mind)

 

 

Hi,

I found some error messages in the log files as:

12:40:14 CETDST Mon Jul 9 2018: Address Error (load or instruction fetch) exception, CPU signal 10, PC = 0xA0650C9

System was restarted by bus error at PC 0xA0650C9, address 0x0 at 12:40:14 CETDST Mon Jul 9 2018

 

 

and you are using "12.4(4)XC7" Image, Cisco has been issued an advisory for this version as "Deferred images".

https://www.cisco.com/web/software/DefTracker/280805679/DT/ac104155.html

 

I am sure this is a IOS issue and you must upgrade it.

 

Regards,

Deepak Kumar

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!
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