We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.
When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office moves and changes straight forward, regardless of whether or not the position would have a Cisco phone i.e. a cisco phone could be plugged into any floor port throughout the building and it would register.
Currently I am in the planning stages of replacing the legacy ACD system with Avaya Aura which will be running side by side with CUCM. My concern is that every time there are office moves, the access ports are going to have to be reconfigured to the Voice VLAN of the relevant system depending on which type of phone is at that desk.
Has anyone had similar experiences and found a solution?
Not ideal I presume, but was wondering if we could use the same Voice VLAN for both systems?
