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Xerox 5745 Printer Reboots at 75% when connected to Cisco 2960

Hi,

We are having a problem with our Xerox 5745 multifunction Printer...

This problem had been forwarded to Xerox, but they claim that a problem was caused by a power surge on our Cisco router.

We are having a total of 8 CiscoCatalyst 2960 Series in our IT Communication rooms.

We are also having 2 Xerox 7120, 4 Xerox 5745, 6 HP5200 and 300 computers - PC (HP Desktop) and Laptop (Samsung).

Network : all connected to CISCO Catalyst 2960 Series

Printer Setup:

IP Address: Manual IP Assignment (DHCP Disabled)

PC Setup: TCP/IP –RAW on Port 9100 – SNMP Status ENABLED

The two machines has same firmware software and configuration settings.

one machine just been installed with latest firmware

Problem:

On 3 Xerox 5745 display panel shows: "Network Controller booting"

at 75% the system restart and go on again and again.

This happens when cables are connected to CISCO Catalyst 2660.

Testing done:

  • •1. No problem, Connecting directly to laptop using (crossover cable), accesss to printing is normal.
  • •2. No Problem, Using other switch - dLink (not CISCO Catalyst 2960), the printing is normal.
  • •3. Not work, changing ip address; disabling all protocol; changing speed to 10MBps.
  • •4. Not work, Switching to other port on CISCO Catalyst 2960.
  • •5. Not work, Re-starting the Cisco Catalyst 2960 s.
  • •6. Not work, Changing cables.

HELP! Please ...

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Xerox 5745 Printer Reboots at 75% when connected to Cisco 2960

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Xerox 5745 Printer Reboots at 75% when connected to Cisco 2960

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