Auto-dialed participants DTMF sequence not working

[Chuck S.]

Created an auto-dialed participant, whenver an endpoint joins the video bridge alias.  The call connects to the auto-dialed participant but the define DTMF sequence is not getting sent.

DTMF sequence: ,,,1234#

Outcome, auto-dialed participant (operator) keeps repeating (enter the host pin or press pound)

Conductor XC4.3

TPS 4.4(1.16)

Additionally, the endpoint DTMF tones are not passing through, instead only layout selections are being presented on screen.

[Patrick Sparkman]

What is the auto-dialed participant connecting to?
The DHMF sequence pop-up help within Conductor says:

This feature can be used where the auto-dialed participant is a device such as an audio bridge that has an audio menu navigated by DTMF

[Chuck S.]

It is a WebEx CMR Cloud SIP URI address, example@company.webex.com, an individuals Personal Room/with Collaboration Meeting Room enabled.

[Patrick Sparkman]

What you're trying to do isn't supported, calling between on-premise TelePresence Server and WebEx CMR in the cloud (which runs TelePresence Server to provide CMR functions to WebEx). So you're creating a cascade link between on-premise TelePresence Server and a cloud TelePresence Server.

You should be looking at CMR Hybrid if you want host a conference between on-premise TelePresence Server and WebEx Meeting Center.