TelePresence and Video Infrastructure

Hello,Had a c60 for over a year now and every 3rd or 4th call the sound will drop out. Managed to fix it by pulling out camera hdmi and tv hdmi cable from back of c60. Sound would then return. that does not work anymore however.We've also had it now ...

Hi All,We have a problem on polycom videocon in every sites with 2Mbps alloted. It received drop packets 1-20%.May I know is this correct that I am putting service-policy output <name> in interface instead of service-policy input?Here are the configu...

HI All, we are using couple of cts endpoints with ctms. cts endpoints marks the video packet as cs5, and I want to check cs5 packets coming to the ctms. is there a way in ctms to check qos marking of packets coming to it from cts endpoint? I've check...

Hi, I have an issue when placing IDD or Mobile calls after dialing the PIN code. Here is the issue, there is no problem on local calls but when we dial the IDD calls we must have to enter the PIN/authorization code and the PIN code always invalid. Af...

Hi all,A customer has an environment with two VCS cluster everything works fine but if I create a new account on the VCS Master is successfully replicated the username but not the password.If I log in the VCS Slave and force change the user's passwor...

Hi all,I have Tandberg Edge95 with MS and 2 Mbps IP bandwidth. Now I want to buy ISDN 2B + D 512 kbps license. I check on CCW but I don't see pricelist for this license option.How to buy ISDN license for this Edge95? Please help me!Thanks,Le Trung Ti...

Dear All,is there's a communication way between "adobe connect" with "cisco videoconference", and how to do this.and if you can tell me about the protocol used for adobe connect.ThanksOmar Mahmoud

Hi team,we have a TCS (SW 5.2) with installed Premium Resolution Key. All bandwidths are checked at the Call Configuration (H.264 is also checked). I also checked the Recording Output relevant tabs (Large Media is checked etc.), but we only get recor...

Hi all, I am installing a new presence server I can´t login with jabber. The current versions of my equipments are:Cisco Unified CM --> System version: 8.6.2.22900-9Cisco Unified Presence --> System version: 8.6.4.10000-29I have follow this two guide...

Hi all,one of our customer reports a defective gearing mechanism of a Precision HD 1080p cam (belonging to a C20 codec) just for the second time into this year.My first idea at the first time was it, that one of the users swivels the cam manually wit...

Hi all, From some days ago we are seeing a problem of jitter increased jitter in some telepresence sessions that go through a multipoint switch. We reviewed the network and there aren't problems.What we have found is that in some multipoint sessions,...