C40 not pairing with Touch 12

[warillo]

Hi,

I am having difficulties pairing a touch 12 with the C40 codec.

C40 is currently running 7.0.2

Thanks

Wilfred

[amehla]

Hi Warillo,

could you elaborate it a bit more ?

how the touch is getting IP information ?

[Jonathan Robb · Accepted solution]

Hi Wilfred,

To confirm, is this a Touch12 or a Touch 8?  Touch 12 would only be supported on a CTS/TX endpoint - CTS-1300, TX9000, etc.

-Jonathan

[Wayne DeNardi · Accepted solution]

As per the Data Sheet, the Touch 12 doesn't work on a C40 codec.  You'll need to use a Touch 8, and in particular a CTS-CTRL-DVC8=.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

[warillo]

Yes that seems to be the issue. I was using a T12 and replaced it with T8/T10 and now its working.

Thanks for the help.