05-20-2018 06:48 AM - edited 03-18-2019 02:07 PM
I am trying to configure conductor in TMSPE for CMR configuration, I am getting "Failed to create CMR. Please contact your administrator" error.
i tried to search on the form couldn't find any solution.
version
TMS -15.6.1
TMSPE -1.12.0
Conductor- 4.3.2
Thanks,
Aneesh
05-23-2018 03:25 PM
Hello,
Make sure you have created a user with API access in Conductor to be used by TMSPE.
Take a look on Cisco Collaboration Meeting Rooms (CMR) Premises Deployment Guide Release 7.0 - Primary (for Unified CM) under Enabling Personal CMRs - Process on page 55.
Thanks and regards,
ACEVIRGIL
05-23-2018 08:15 PM
Hi Acevirgil,
I have already created a user in conductor with API access permission. Even I tried with the admin user account in conductor but no luck.
Aneesh
07-03-2018 07:12 AM
Did you ever figure this out? Having the same issue
11-23-2018 05:03 AM
Hello,
did you find the solution to this issue ?
I got the same problem.
Thx
05-29-2019 06:30 AM
Hello,
I had the same issue.
Summary: Looks like the Java version was updated and there was a vital piece of information missing from the security config file.
Found this out by collecting the TMS logs and seeing this error everywhere.
2019-05-29 10:02:10,691 [common] [JettyThread-280196] ERROR U: VMR::ConductorConnector - TelePresence Conductor failure with: Could not generate DH keypair
2019-05-29 10:02:10,691 [common] [JettyThread-280196] ERROR U: VMR::ConductorSetting - Failed to get service preferences from TelePresence Conductor. Reason: Failed to create CMR. Please contact your administrator
This then lead me to the following config guide.
Page 3-4, java requirements! Located the java installation (latest one because that's the one being used) and edited the below line into the java.security file via Notepad++
Restarted the TMSPE service, waited 10 - 15 mins, and all was fine.
Hope this helps,
David
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