Hello,    I am facing call transfer issue over SIP trunk, we have CME connected to ISP with SIP trunk, user is not able to transfer incoming calls from SIP trunk to other extensions.Call flow  --   PSTN-->SIP Trunk-->CME-->SIP-->Cisco phones.CCSIP de...

we are planning to upgrade our contact center applications and call manager. the current applications are as below,UCCX - 10.6.1 upgrading to 11.6.2QM 10.5.1 upgrading to 11.5.1Socialminer -10.6.1 upgrading to 11.6.2CUCM - 10.5.1 upgrading to 11.5.1 ...

    Getting busy tone when call forwarding is configured on a 8841 phone. call forwarding is working on all other phones in the cluster.I have configred proper CF CSS and also made sure the forwarded extension is working. while searching on the suppo...

Team,         We are planning CUCM migration to a new UCS server, existing ESXi version is 5.5 and CUCM version is 11.5.1 SU2 and new server is having ESXi 6.5, the new CUCM will be 11.5.1 SU4. i was thinking to use PCD for the migration and while se...

I am trying to configure conductor in TMSPE for CMR configuration, I am getting "Failed to create CMR. Please contact your administrator" error.   i tried to search on the form couldn't find any solution.    version TMS -15.6.1 TMSPE -1.12.0 Conducto...