Forgot Codec Password

[stanley.april]

I have a 52" C60 Profile and the password was changed locally, but noone knows what it is. TMS cannot connect and we cannot find a way for the end user to change the password or reset the end point to factory defaults. Any suggestions?

[mubakhta]

Hi April,

Just login with the following username and the codec would be restored to factory defaults:

username: pwrec

Hope this helps.

Mubashshir Akhtar
Technical Lead
TelePresence Solution Group

[stanley.april]

When I enter pwrec at the username with nothiing as the password. I get "invalid credentials"

[mubakhta]

Okay,

Can you try with PWREC

Same word but all in caps.

Mubashshir Akhtar
Technical Lead
TelePresence Solution Group

[stanley.april]

When I login usung Putty it still asks for a password which I just click and it reply's " PWREC@204.46.80's password. I click return and it reply's Access denied.

[mubakhta]

April,

I forgot to mention that you need to login via console cable not SSH/Telnet. The password recovery only works when you login to the codec using a console connection.

Please try with the same username and share the results.

Mubashshir Akhtar
Technical Lead
TelePresence Solution Group