12-28-2012 06:17 AM - edited 03-18-2019 12:20 AM
I have a 52" C60 Profile and the password was changed locally, but noone knows what it is. TMS cannot connect and we cannot find a way for the end user to change the password or reset the end point to factory defaults. Any suggestions?
12-28-2012 06:34 AM
Hi April,
Just login with the following username and the codec would be restored to factory defaults:
username: pwrec
Hope this helps.
Mubashshir Akhtar
Technical Lead
TelePresence Solution Group
12-28-2012 06:39 AM
When I enter pwrec at the username with nothiing as the password. I get "invalid credentials"
12-28-2012 06:52 AM
Okay,
Can you try with PWREC
Same word but all in caps.
Mubashshir Akhtar
Technical Lead
TelePresence Solution Group
12-28-2012 07:05 AM
When I login usung Putty it still asks for a password which I just click and it reply's " PWREC@204.46.80's password. I click return and it reply's Access denied.
12-28-2012 07:08 AM
April,
I forgot to mention that you need to login via console cable not SSH/Telnet. The password recovery only works when you login to the codec using a console connection.
Please try with the same username and share the results.
Mubashshir Akhtar
Technical Lead
TelePresence Solution Group
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