Integrate CUCM / VCS /MCU problem

[cy_yeh]

Hi, all

I am tring to integeate CUCM / VCS /MCU,

<1> CUCM version : 9.1.1(a)

<2> VCS version : X6.1

<3> MCU version : J2.4 (MPS , MCP 820 System Controller)

<4> two SX-20

<5> Windows Jabber version : 9.2.1

Environment:

<1> CUCM <-- SIP trunk --> VCS

<2> VCS is the H.323 gatekeeper, MCU and two SX-20 registered it ok.

        <a> MCU H.323 number = 1650

        <b> SX-20_1 H.323 number = 1656

        <b> SX-20_2 H.323 number = 1657

<3> Windows Jabber registered to CUCM and phone number is 1602

I do somw below test are working well:

<1> two SX-20 call to MCU (#1650) , ok (both video and audio).

<2> Windows Jabber calls to SX-20_1 (#1656) , ok.

<3> Windows Jabber (#1602) and SX-20_2 (#1657) call to SX-20_1 (#1656) , ok (multipoint video conference)

But below test failed :

<1> Windows Jabber (#1602) call MCU (#1650). The MCU status show that Windows Jabber Video Out is Off, please see the attached image.

Is it the CUCM / MCU software or configuration issue ?

Thanks for all the help.

Best Regards,

Luke Yeh

[mahkrish]

Hi Luke, Have you looked at the CUCM, VCS diagnostics logs and is there any errors listed for the failed call scenario ?

BR, Mahesh Adithiyha

[cy_yeh]

Hi Mahesh,

Excuse me, could you please tell me how to debug on CUCM and VCS ?

I collect the syslog on VCS and MCU as attached.

But I can not find out any problem. Thanks.

Best Regards,

Luke Yeh

[ahmashar]

Hi Luke,

first thing I would do is to upgrade your VCS to the latest x7.2.2 as there are many integration issues with CUCM is resolved.

Also MPS J2.4 is too old, I would upgrade that to the latest J4.7 as well.

By upgrading, your current challenges may be resolved without the need for troubleshooting.

regards, Ahmad