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MIC button LED of IX5000 works anomally

Texas Hare
Level 1
Level 1

Hi

 

I have a probem. i have been using IX5000 system with MIC button.

One day, the MIC button works anomally.

As far as i know, LED works only green or red color. (green status when properly hearing, led status when mute state)

But it works green and red simultaneously.

I'll attach pics file.

e_20190125_190333.jpg

why this symptoms occurs? how can i resolve this issue?

 

1 Accepted Solution

Accepted Solutions

George Sotiropoulos
Cisco Employee
Cisco Employee

Hello,

 

Apart from this LED "anomaly" performance, does the videoendpoint work ie, is it registered to the CUCM and are you able to place and receive calls with audio?

 

If everything works fine, then you may just consider contacting TAC, open a case and request for replacement -in necessary-

 

George

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies

View solution in original post

1 Reply 1

George Sotiropoulos
Cisco Employee
Cisco Employee

Hello,

 

Apart from this LED "anomaly" performance, does the videoendpoint work ie, is it registered to the CUCM and are you able to place and receive calls with audio?

 

If everything works fine, then you may just consider contacting TAC, open a case and request for replacement -in necessary-

 

George

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies