02-14-2016 10:52 AM - edited 03-18-2019 05:34 AM
Hi,
I have SX20(without multisite license), SX10, DX80 and JABBER for iphone Registred on CUCM and IM&presence,
I tried to make a video call with Jabber then i added the second participant DX80 with voice only but when i try to add third participant SX10 with voice only to conference the call failed.
Solved! Go to Solution.
02-15-2016 01:05 AM
You can't, not without having the MS license installed.
The SX20 allows for the addition of one audio call when in a point-point video conference without the MS license.
It does not allow two audio calls. So, if you are connecting point-point video, then you can add one audio call.
If you connect point-point audio, then you cannot add a second audio only call. This is a hardware limitation, not software.
/jens
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02-14-2016 01:41 PM
"I have SX20(without multisite license)"
...and there is your problem - you need the multisite licence for this to work if you want to host this multisite conference on the SX20 - regardless of it being audio only.
/jens
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02-14-2016 04:02 PM
As Jens mentions, you need the Multisite option key installed on the SX20, or use an MCU/TelePresence Server to host the conference.
02-15-2016 12:21 AM
yes i know without multisite license i can't make video conf but My question was why the third participant when i try to to add with voice only the call fail
02-15-2016 12:59 AM
What is the current version of your SX20?
If no multisite license you should be able to add an audio call only participant. I have tested before but not sure if its a SX20. No MS option installed on the system and when adding additional participant, it falls to audio call only.
Hows the Conference Multipoint Mode configured on the SX20?
regards,
Acevirgil
02-15-2016 01:31 AM
Multipoint Mode on SX20 configured to "Multisite" and on CUCM configured to "USEENDPOINT"
02-15-2016 02:01 AM
Hi
Try adding the first audio call from SX20 and your second audio call from SX10 . you should be able to have these four endpoints ( two video and two audio) now.
02-15-2016 02:33 AM
I tried all combinations but i have the same result 2 video call with one audio call and the fourth audio call fail
02-15-2016 02:44 AM
anything from the traces on why it fails for the above scenario.
Probably it is a hardware limitation as there is a audio call already .
Regards
Sundar
02-15-2016 03:00 AM
I thinks it is a Hardware Limitation i must add the multisite license thanks for your help
02-15-2016 01:35 AM
My situation now is conference between:
SX20 VIDEO
SX10 VIDEO
DX80 AUDIO
when i try to add JABBER Mobile Voice call only the call fail.
02-15-2016 01:05 AM
You can't, not without having the MS license installed.
The SX20 allows for the addition of one audio call when in a point-point video conference without the MS license.
It does not allow two audio calls. So, if you are connecting point-point video, then you can add one audio call.
If you connect point-point audio, then you cannot add a second audio only call. This is a hardware limitation, not software.
/jens
Please rate replies and mark question(s) as "answered" if applicable,
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