12-11-2015 04:49 AM - edited 03-18-2019 05:18 AM
Hello,
We have two SX20 units that no longer respond to the remote control. We have power cycled both units and changed the batteries in the remotes. I am able to make a call and control the camera remotely via the web interface. Any help would be appreciated.
Solved! Go to Solution.
12-11-2015 05:06 AM
Hi,
If you are having problems with the remote control, check the following:
• Replace the batteries.
• Check the short range/long range -switch inside the battery compartment. If the remote only
works when held within a few centimeters or an inch of the camera, it is set to short range.
• Check that there is no Touch panel paired to the system. If a Touch is paired, the remote control
will be disabled. You can check if there is a Touch paired by going to Configuration -> Peripherals. If you see the information below, the system is paired with a Touch panel.
• Check that the camera is detected by the system.
• Check the Configuration -> Cameras and check that the IRSensor is set to On.
• Check Configuration -> System Unit and check that the IRSensor is set to Auto.
If nothing works you may need a replacement.
Manish
12-11-2015 05:06 AM
Hi,
If you are having problems with the remote control, check the following:
• Replace the batteries.
• Check the short range/long range -switch inside the battery compartment. If the remote only
works when held within a few centimeters or an inch of the camera, it is set to short range.
• Check that there is no Touch panel paired to the system. If a Touch is paired, the remote control
will be disabled. You can check if there is a Touch paired by going to Configuration -> Peripherals. If you see the information below, the system is paired with a Touch panel.
• Check that the camera is detected by the system.
• Check the Configuration -> Cameras and check that the IRSensor is set to On.
• Check Configuration -> System Unit and check that the IRSensor is set to Auto.
If nothing works you may need a replacement.
Manish
12-11-2015 05:23 AM
Thank you. The IR sensor was set to off. Not sure how that happened, but we are working now. Thanks for your feedback.
-Christian
12-11-2015 05:28 AM
Hi Christian,
Good to know that its working, you can use the following troubleshooting guide as a reference for any such issues in the future
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc6/troubleshooting_guide/tc_troubleshooting_guide_tc60.pdf
Manish
12-11-2015 05:30 AM
Thank you for the resource!
07-31-2022 07:54 PM
"Check the short range/long range -switch inside the battery compartment."
Would like show me where it is? I can't find it.
TRC6 SX20 CE8.3.2
08-02-2022 08:51 PM
@zhaiyujia wrote:
Would like show me where it is? I can't find it.
TRC6 SX20 CE8.3.2
The IR Switch discussed in the previous posts was only relevant to the previous TRC5 remote.
I also note you refer to running CE8.3.2 on your SX20. This software version is extremely old, end of support, and also subject to a number of security vulnerabilities - it's highly recommended that you update your device to a more recent software release - the latest software as of the date of this post for the SX20 is CE9.15.13.0
Please remember to mark helpful responses and to set your question as answered if appropriate.
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