09-29-2018 11:53 AM - edited 03-18-2019 02:22 PM
Hello Guys,I am having a challenge with cisco mx 300. The compnay that installed it only tested it once and it worked.After some time we got a new ict director who ordered the telepresence to be relocated to his office.
I connected the codec and it powered on but displaying "missing network link". On the screen ,it shows 'touch pad required "
I checked the network cable but its not blinking on the cisco switch.i have swapped cables but still the same. My director is on my neck to get it fixed.
What could be the issue? Is the lan port of the mx 300 faulty ?i have done reset but to no avail.i have equally used "usb to lan adapter" but still no luck. Can someone assist ? Our mx 700 is working well.
Solved! Go to Solution.
10-18-2018 09:17 PM
RMA - Return Material Authorisation.
Essentially a hardware replacement of your faulty unit.
Please remember to mark helpful responses and to set your question as answered if appropriate.
09-30-2018 01:10 PM
09-30-2018 01:43 PM
10-16-2018 08:54 PM
No, you cannot use a USB LAN adaptor with a MX300. If the LAN port on the unit is faulty, you will need to RMA the device through the Cisco TAC.
Please remember to mark helpful responses and to set your question as answered if appropriate.
10-16-2018 11:57 PM
10-18-2018 09:17 PM
RMA - Return Material Authorisation.
Essentially a hardware replacement of your faulty unit.
Please remember to mark helpful responses and to set your question as answered if appropriate.
10-25-2018 02:20 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide