02-10-2016 10:18 AM - edited 03-18-2019 05:33 AM
I am trying to add a Polycom VSX8000 to our TMS version 14.3.2 - I keep getting the following error: description: Send command 'volume get' failed, base exception: Send failed for host
I have added other VSX8000 units without any issues - any information you can provide is appreciated
Solved! Go to Solution.
02-10-2016 11:37 AM
TMS uses port 24 to communicate with the Polycom VSX8000.
*Note* - AMX control panels will use port 24 on the Polycom and block TMS communication.
-If you are using an AMX, remove it and attempt to add the system to TMS.
-If there is a firewall in place verify port 24 is open.
*You can take a packet capture from TMS and the Polycom to determine if the port is blocked.
02-10-2016 11:37 AM
TMS uses port 24 to communicate with the Polycom VSX8000.
*Note* - AMX control panels will use port 24 on the Polycom and block TMS communication.
-If you are using an AMX, remove it and attempt to add the system to TMS.
-If there is a firewall in place verify port 24 is open.
*You can take a packet capture from TMS and the Polycom to determine if the port is blocked.
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