VC from TC4.2.x to 5.x

[ajmadriaga]

When upgrading an endpoint from TC4.2.x to 5.x, will I need to apply a new license?

[Jens Didriksen · Accepted solution]

Yes, you need a new release key for this upgrade.

Only minor upgrades can be done with current release key, i.e. 4.0 to 4.2 etc.

To obtain a new release key the end-point(s) must have a valid service contract in place, if this is the case then a new key can be obtained either through the licensing portal or you can get it from TAC.

/jens

[Tomonori Taniguchi]

For new release key, you should... (instead of contact TAC, Cisco Global License team handle license relate case including new RK request for Endpoint).

• Contact Cisco License Team (license@cisco.com) with your Endpoint Serial Number and service contract information.
• Check license from on-line tool, http://www.cisco.com/go/license.