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Highlighted
Beginner

Expressway-E error "Address Incomplete"

We are installing an Expressway-E with the capacity of B2B calls, but when it calls from internet to expressway public IP the call shows "unreacheable". the log, only shows:

 

 

  • Search (275)
    • State: Completed
    • Found: False
    • Reason: Address Incomplete
    • Type: H323 (Setup)
    • CallSerial Number: 27673197-6b99-4393-a809-4a8b237f76b6
    • Tag: 984d384f-601a-4d18-b4a3-fb2a7d5c7c80
    • Source (1)
      • Authenticated: False
      • Zone (1)
        • Name: DefaultZone
        • Type: Default
    • Destination (1)
      • Alias (1)
        • Type: IPAddress
        • Origin: Unknown
        • Value: 192.168.XX.XX (private ip exp-E)
    • StartTime: 2018-12-04 11:52:58
    • Duration: 0

I don't know what it means.

It does not matter if I change the search rules, the behavior is the same, then there is something additional to validate the fail. Please help me with the issue.

 

2 REPLIES 2
Highlighted
Cisco Employee

Hello,

 

Are you just dialling the IP of Expressway?
If yes, then it will be like that because you need to dial some end number.

I just tested it in my lab and get the same result.
++++++++++
Search (4)
State: Completed
Found: False
Reason: Address Incomplete
Type: H323 (Setup)
CallSerial Number: d5362edc-91cc-4410-ab85-71733dcfd31c
Tag: d6a0b5ac-d3d1-4097-aa2d-a0e4a3baec63
Source (1)
Authenticated: False
Aliases (1)
Alias (1)
Type: H323Id
Origin: Unknown
Value: h323:10.104.xx.xx
Zone (1)
Name: DefaultZone
Type: Default
Destination (1)
Alias (1)
Type: IPAddress
Origin: Unknown
Value: 10.106.xx.xxx
StartTime: 2018-12-23 12:19:39
Duration: 0.01
++++++++++++++++

So you need to dial number@IP and this pattern should be routable via search rules to some destination.

 

Thanks.

 

Please rate if it is helpful....

Highlighted
Beginner

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Administrator-Guide-X12-6.pdf

page 212

Configure Fallback alias. It's the default URI where route such calls. For example I wrote here CMS's IVR URI