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Beginner

SX20 - Error Message "Touch Panel Required"

I have a Cisco SX20 and the following message has just appeared "Touch Panel Required - IPV4: (IP Address) - Please see the attached screenshot for error message - I am unable to use the remote with the device. Any advice would be much appreciated?

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VIP Advisor

Re: SX20 - Error Message "Touch Panel Required"

I'm not 100% sure about that old version (CE8.2.2), but with the newer software (CE9.7.2) you can certainly fix it.

Set Configuration > Peripherals > Profile TouchPanels to 0.

You can then hide all the feature buttons on the screen under the UserInterface settings.

Wayne
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Highlighted

Re: SX20 - Error Message "Touch Panel Required"

Hello,

 

Login through Web GUI and navigate to Configuration-->peripherals (or in search box type "touch")

and turn off the Pairing ciscotouchpanels remote pairing to off and profile touchpanel to 0.

 

Thanks.

Please rate if it is helpful...

 

Beginner

Re: SX20 - Error Message "Touch Panel Required"

Thank you for your reply and help - The message has now disappeared however, the main screen is still missing the "Call, Share, Video and Settings" icons - Which is strange. Please see the attached.  

 

Note - If I use the admin panel or proximity app I am still able to make a call. 

Everyone's tags (1)
Enthusiast

Re: SX20 - Error Message "Touch Panel Required"

What SW version are you running?

Beginner

Re: SX20 - Error Message "Touch Panel Required"

The software version is ce 8.2.2 Final 3263c59  - Thank you. 

VIP Advisor

Re: SX20 - Error Message "Touch Panel Required"

I'm not 100% sure about that old version (CE8.2.2), but with the newer software (CE9.7.2) you can certainly fix it.

Set Configuration > Peripherals > Profile TouchPanels to 0.

You can then hide all the feature buttons on the screen under the UserInterface settings.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
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