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195
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5
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elmenyo
Beginner

Web app Problem

I have installed CMS Cluster version 3.1.2

 

I have a problem with the web app, is when any participant join meeting, the web app drop the participant after couples of seconds from the meeting

with error"unable to reconnect media" > "Rejoin media"

 

when I rejoin again, 10 seconds later or something, and then knocked out!

 

For logs: I saw these logs
>>conference 5e08b6a1-dd5f-44bc-9a84-503b80b24db0: locked due to lack of lock consensus

>> configuring call d2c6105d-aa33-4f15-b0ff-9add32f8652e to be deactivated

 

1 ACCEPTED SOLUTION

Accepted Solutions

 CMS directly internally,

 

BUT AFTER INVESTIGATION WE FOUND THE PROBLEM THAT THE FIREWALL TEAM DIDN'T OPEN THE RIGHT PORTS 

BETWEEN WEBRTC CLIENTS AND WEB APP SERVERS

View solution in original post

3 REPLIES 3

Hi,

 

do you try to connect to CMS directly internally, or via Expressway?

 CMS directly internally,

 

BUT AFTER INVESTIGATION WE FOUND THE PROBLEM THAT THE FIREWALL TEAM DIDN'T OPEN THE RIGHT PORTS 

BETWEEN WEBRTC CLIENTS AND WEB APP SERVERS

View solution in original post

Nice to hear that.

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