Re: AvDoh error with Notes - Unity 4.0(4)

Erick Bergquist · ‎02-26-2007

Any one have any ideas on what is causing Doh errors with Unity and Notes?

Event Type: Error

Event Source: CiscoUnity_AvCs

Event Category: None

Event ID: 100

Date: 2/26/2007

Time: 10:06:49 AM

User: N/A

Computer: UNITY1

Description:

Exception occurred and handled. File: e:\views\cs_ue4.0.3.159\un_Doh1\Doh\Src\AvDohContainerImpl.h at Line: 364 - Error: 80004005H Call stack:

0x5E80414D AvDohSvr.dll: <unknown symbol>

From the AvCs Log file:

10:05:14:630,AvDiagnostics_MC,1440,4088,1,111EDC12A7414B28BC43D27B86E86C9C,MALLn,10,Count found 13 documents

10:05:17:068,AvDiagnostics_MC,1440,4088,1,111EDC12A7414B28BC43D27B86E86C9C,MALLn,10,Filter Value: AVP_SEARCH_FOLDER_TYPE = AV_SEARCH_FOLDER_NewNonUrgentVoiceFilter

10:05:17:145,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(ReturnReceipt) ((0x222) Note item not found)

10:05:17:146,**,-1,1308,-1,,NotesCommon,13,Unable to convert time to local

10:05:17:145,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(AVP_SENDER_ADDRESS_TYPE) ((0x222) Note item not found)

10:05:17:146,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(AVP_CALLER_ANI) ((0x222) Note item not found)

10:05:17:192,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo($KeepPrivate) ((0x222) Note item not found)

10:05:17:286,AvDiagnostics_MC,1440,4088,1,111EDC12A7414B28BC43D27B86E86C9C,MALLn,10,Opening File: C:\DOCUME~1\unitysvc\LOCALS~1\Temp\AV_CA5.wav

10:05:17:287,**,-1,1308,-1,,NotesCommon,14,PropID 0x7212000B not supported

10:05:40:395,AvDiagnostics_MC,452,4088,1,111EDC12A7414B28BC43D27B86E86C9C,CDE,14,GetPropBool,GTMEnabled,0x00000000,66,H:\views\ESB1_view\un_Conv1\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSNotifyMsgMoved.cpp

10:05:41:271,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(AVP_SENDER_ADDRESS_TYPE) ((0x222) Note item not found)

10:05:41:270,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo($KeepPrivate) ((0x222) Note item not found)

10:05:41:864,AvDiagnostics_MC,1440,4088,1,111EDC12A7414B28BC43D27B86E86C9C,MALLn,10,Opening File: C:\DOCUME~1\unitysvc\LOCALS~1\Temp\AV_CA6.wav

10:05:41:865,**,-1,1308,-1,,NotesCommon,14,PropID 0x7212000B not supported

10:06:14:113,AvDiagnostics_MC,1464,4132,2,EBBE9B0E4849447DBE905145E1B6F1E2,MALLn,10,CAvMALLnMessage,CAvMALLnMessage::SetEx,H:\views\ESB1_view\un_Doh1\MalNapi\MALLn\AvMALLnMessage.cpp,2575,00001024H,03221660H

10:06:28:926,AvDiagnostics_MC,452,4088,1,111EDC12A7414B28BC43D27B86E86C9C,CDE,14,GetPropBool,GTMEnabled,0x00000000,66,H:\views\ESB1_view\un_Conv1\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSNotifyMsgMoved.cpp

10:06:29:629,AvDiagnostics_MC,1440,4088,1,111EDC12A7414B28BC43D27B86E86C9C,MALLn,10,Filter Value: AVP_SEARCH_FOLDER_TYPE = AV_SEARCH_FOLDER_NewReceiptFilter

10:06:29:707,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(ReturnReceipt) ((0x222) Note item not found)

10:06:29:707,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(AVP_SENDER_ADDRESS_TYPE) ((0x222) Note item not found)

10:06:29:708,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(AVP_CALLER_ANI) ((0x222) Note item not found)

10:06:29:723,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo(Importance) ((0x222) Note item not found)

10:06:29:724,**,-1,1308,-1,,NotesCommon,13,NSFItemInfo($KeepPrivate) ((0x222) Note item not found)

10:06:40:816,**,-1,4228,-1,,NotesCommon,13,NSFItemInfo(From) ((0x222) Note item not found)

10:06:41:082,AvDiagnostics_MC,1142,4128,1,75533EE1A77E4771A3593724297DEF25,-1,-1

10:06:49:723,**,-1,4088,1,111EDC12A7414B28BC43D27B86E86C9C,NotesCommon,14,Timeout waiting for proxy stub execution on thread ID=1308

10:06:49:832,**,-1,4088,1,111EDC12A7414B28BC43D27B86E86C9C,-1,-1,Exception caught e:\views\cs_ue4.0.3.159\un_Doh1\Doh\Src\AvDohContainerImpl.h 364 80004005H

10:06:49:973,CiscoUnity_ConvSubscriber,119,4088,1,111EDC12A7414B28BC43D27B86E86C9C,-1,-1,IAvDohAttachments::Count,0x80004005,255,H:\views\ESB1_view\un_Conv1\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSPlayMsgRoot.cpp

Zin.Karzazi · ‎02-27-2007

If the Unity version is 4.0(4) and the message description below appears, apply Unity version 4.0(4) Service Release 1 (SR1) immediately to avoid service interruption:

Exception occurred and handled. File: e:\views\cs_ue4.0.3.159\un_Doh1\MalMapi\MALEx\AvMALExSession.cpp at Line: 1124 - Error: 80004005H Call stack:

0x5E16A05D AvMalExSvr.dll:

=============

You can see this error when trying to access the SA and an error message stating 'Access denied - You cannot access the Unity System Administration. - There are too many active sessions. - Please try again later. - Please see your system administrator for more details.' is displayed and the following error message is logged to the application log:

Exception occurred and handled. Contact Cisco Technical Support. File: e:\views\cs_ue4.0.0.280\un_SA1\SA\avsadbconn\AvSaDbSession.cpp at Line: 7581 - Error: 80004005H Call stack:

0x5DC2006D AvSaDbConn.dll:

This will occur is the AvDSAD service has not started prior to accessing the SA. To resolve this issue ensure that the AvDSAD service is running.

============

Another cause of this error can be related to a bug in handling apostrophes in subscriber alias strings. This issue is detailed in DDTS under record CSCeb13891: http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb13891&Submit=Search

Always go to:

http://www.ciscounitysupport.com/find.php

to see what the Errors means.

Hope this helps.

Erick Bergquist · ‎02-27-2007

Yea, we are on Unity 4.0(4) SR1 and that is the notes from the unitysupport.com site which don't match up to this error.

Zin.Karzazi · ‎02-27-2007

Restart the AvDSAD service.

rpsunbeam · ‎02-27-2007

I had exactly the same error last week with 4.0.5, I re-ran the setup with "-sync" parameter and everything was fine after that.

fossilev700 · ‎05-02-2007

I recieved this error today but am running Unity 4.2(1) port 4 was stuck bust for 885:45

Event Type: Error

Event Source: CiscoUnity_AvCs

Event Category: None

Event ID: 100

Date: 5/1/2007

Time: 5:12:26 PM

User: N/A

Computer: UWUNITY

Description:

Exception occurred and handled. File: E:\Views\CU4.2.0.110\un_Core1\Arbiter\AvArbiterSvr\AvArbiterWorkerThread.cpp at Line: 209 - Error: 80004005H Call stack:

0x5FEAFAAD AvArbiterSvr.dll:

francis.labelle · ‎05-10-2007

Hi, I have the same problem. Did you find the fix ?