Can speed dials pause for additional digits?

[kbeaton]

Our Nortel phone system would allow speed dials like the following
91360
91425

Basically it would allow a speed dial for the first 5 digits and would allow the user to enter the additional 7 digits

Is there such a thinking available in Call Manager?

[Carlo Poggiarelli]

Hi,

This is something that you could do with old SCCP phones that allow  to dial  a pstn access code. To achieve this with SIP endpoint I can suggest you to setup a call handler on Unity connection with a blank greeting and waits for 7 digits.

Be carefull to avoid to let that call handler to be rachable from outside to avoid toll fraud.

HTH

Regards

Carlo

[b.winter]

IIRC, this method only works for speed dials: put the number to be called, then add a comma "," and then the digits you wanna send via DTMF:
"<number to call>,<digits to dtmf dial>" => e.g "4000,1234"

Also check the following link:
https://community.cisco.com/t5/collaboration-knowledge-base/pause-in-speed-dial-cucm-9-x/ta-p/3150844

[Kaloyan Botev]

Please refer to https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/14SU2/cucm_b_feature-configuration-guide-for-cisco14su2/cucm_mp_se00e358_00_speed-dial-and-abbreviated-dial.html#CUCM_RF_E262225B_00

[Maren Mahoney]

So the short answer is "Yes". Use a comma (or two) between numbers to insert pauses. The link that @Kaloyan Botev is the current information.

Maren

[kbeaton]

Let me double-check check I asked the question correctly.

The user wants 91360 as a speed dial and wants to enter the 7-digit phone number manually
For example they want do dial 913605551234.
(speed dial) 91360 (manually enter the 7 digits) 5551234

Will commas in the speed dial allow users to manually enter digits?

[b.winter]

If the user should enter the digits manually, then you don't need a speed dial for that. Your question is not related to what you want then.

Just create a speed dial for 91360.
And when the call is connected, the user can send the digits during the call typing on the dial-pad.

Commas in the speed dial are there, to send the additional digits automatically.

[Carlo Poggiarelli · Accepted solution]

Hi,

What I guess the user is askin is a speed dial with a number that pauses the dialing before sending the call to the VG the same way as an old PSTN access code (usually was 0 in EU or 9 in US).

You can achieve this by congifure a route pattern with let's say 91360.! as pattern.

Select discard digits, "pre dot" and select "offnet" as call classification

configure 91360 as speed dial destination .

After that press the speed dial button and you should hear a silence. Keep in mind that users have a limited  time to add extra digits defined in T302 timer Service Parameter which is 18 seconds by default.

Try it and let us know

Regards

Carlo