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Cannot reset user vmail password with Cisco Unified CM Administration

dchaumont
Level 1
Level 1

We are using Cisco Unified CM Administration ver 7.1 with Cisco 7945 IP phones. I have a user who came to me saying that they could no longer access voice mail, getting invalid pin. Ichanged the pin with the Cisco Unified CM Administration which accepts the new pin no problem but when we try it from the phone it doesn't work. Any ideas... Thanks Don

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