CDR User Report Error

[userid]

Hello,

I'm trying to get usage reports in CDR to help determine which users are still using their phones.  When trying to run user reports in CDR, I receive the below error when I choose view report or send report.

I have 2 CUCM servers (1 publisher, 1 subscriber).  CDR Enabled Flag is set to true for both

I've restarting services but no luck.  I am running 11.5.1

Error Code	Error Description
10011	System Error. Contact System Administrator.

[Mohammadreza Hadi]

do this steps >> (maybe helps you..)

1. go to Cisco Unified Serviceability >> tools >> CDR Analysis and Reporting

system >> schedulaer >> cdr load >> disable loader

2. go to Cisco Unified Serviceability >> Services >> 

Restart >> Cisco CAR Scheduler 

Restart >> Cisco CDR Repositiry Manager

Restart >> Cisco CDR Agent

Restart >> Cisco CAR Web Service

3. system >> schedulaer >> cdr load >> enable loader

check both continuous loading 24/7 + load cdr only

4. all is done,

>> go and check again, see if the issue is Fixed or not..

[userid]

appreciate the response but it did not help

[Mohammadreza Hadi]

did you have config any mail parameter for CDR section ?..
it seems this error is related to this matter..

see below links, maybe helps >> 

https://community.cisco.com/t5/unified-communications-infrastructure/error-sending-cdr-report-to-email-address-troubleshooting-steps/td-p/2983226

https://community.cisco.com/t5/ip-telephony-and-phones/error-code-10011-error-description-system-error/td-p/4839643

https://marc.info/?l=cisco-voip&m=122127260741120

https://puck.nether.net/pipermail/cisco-voip/2008-July/035775.html


also its maybe because of bug
update + upgrade your cucm & see what's happens ?..
for example >> if your cucm is 11.5.1.12900 (SU2) >> try to update to latest SU11 >> 11.5.1.23900
many bugs is fixing through this updates..

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvr09442

[VoIP Engineer]

Assuming that your CUCM can send CDRs, you may want to look into VoIP Detective's "Endpoint Utilization Report".  It can tell you the last time each phone was used. 

VoIP Detective - endpoing utilization