Cisco 7821 and 7861 IP Phones not registering with CME 10.5

[ahmed-mujeeb]

Hi Fellows,

I have purchased 2901 router with 10.5 CME version, ip phones 7821 and 7861 are not registering with CME, They are continuously looking for following files and this process continues, I am attaching my config also, phones are stuck on phone not registered.

for 7821

*Apr 22 12:07:17.999: TFTP: Looking for SEP3820560C7C91.cnf.xml
*Apr 22 12:07:18.871: TFTP: Looking for XMLDefault.cnf.xml

for 7861

*Apr 22 12:16:46.475: TFTP: Looking for CTLSEPF07816D1F9DF.tlv
*Apr 22 12:16:47.271: TFTP: Looking for ITLSEPF07816D1F9DF.tlv
*Apr 22 12:16:48.071: TFTP: Looking for ITLFile.tlv
*Apr 22 12:16:49.071: TFTP: Looking for SEPF07816D1F9DF.cnf.xml
*Apr 22 12:16:49.263: %SYS-5-CONFIG_I: Configured from console by vty0 (10.0.0.155)
*Apr 22 12:16:50.043: TFTP: Looking for XMLDefault.cnf.xml
*Apr 22 12:16:52.935: TFTP: Looking for SK72f64050-7ad5-4b47-9bfa-5e9ad9cd4aa9.xml
*Apr 22 12:16:54.175: TFTP: Looking for SEPF07816D1F9DF.cnf.xml
*Apr 22 12:16:55.311: TFTP: Looking for XMLDefault.cnf.xml

Please help me, Thanks

[Suresh Hudda · Accepted solution]

Please try below once.

voice register global

no load 7821 sip78xx.10-1-1SR1-4

no load 7861 sip78xx.10-1-1SR1-4

no create profile

create profile

Then reboot phones.

Suresh

[ahmed-mujeeb]

Hi Suresh,

Thanks for your replay,

Still no luck., still phone not registered

but now I am getting these messages

*Apr 23 04:59:03.255: TFTP: Server request for port 50287, socket_id 0x3DD205D4 for process 32
*Apr 23 04:59:03.255: TFTP: Looking for SEPF07816D1F9DF.cnf.xml
*Apr 23 04:59:04.163: TFTP: Server request for port 50475, socket_id 0x3DD205D4 for process 32
*Apr 23 04:59:04.163: TFTP: Looking for XMLDefault.cnf.xml
*Apr 23 05:00:09.787: TFTP: Server request for port 50126, socket_id 0x3E822E20 for process 32
*Apr 23 05:00:09.787: TFTP: Looking for SEPF07816D1F9DF.cnf.xml
*Apr 23 05:00:10.663: TFTP: Server request for port 50696, socket_id 0x3E822E20 for process 32
*Apr 23 05:00:10.663: TFTP: Looking for XMLDefault.cnf.xml
*Apr 23 05:00:38.279: %SYS-5-CONFIG_I: Configured from console by vty0 (10.0.0.155)
*Apr 23 05:01:17.351: TFTP: Server request for port 53171, socket_id 0x3DD205D4 for process 32
*Apr 23 05:01:17.351: TFTP: Looking for SEPF07816D1F9DF.cnf.xml
*Apr 23 05:01:18.239: TFTP: Server request for port 51600, socket_id 0x3DD205D4 for process 32
*Apr 23 05:01:18.239: TFTP: Looking for XMLDefault.cnf.xml
*Apr 23 05:02:25.983: TFTP: Server request for port 50787, socket_id 0x3ED4AB84 for process 32
*Apr 23 05:02:25.983: TFTP: Looking for SEPF07816D1F9DF.cnf.xml
*Apr 23 05:02:26.843: TFTP: Server request for port 50937, socket_id 0x3ED4AB84 for process 32
*Apr 23 05:02:26.843: TFTP: Looking for XMLDefault.cnf.xml

[ahmed-mujeeb]

also when i do create profile it shows this error

%Error deleting flash:/its/jabber-config.xml (File not found)

[ahmed-mujeeb]

Hi all, My 7821 and 7861 are now reistered.. I just browse and found that some specifec ios and phone firmware can make the phone registered, also no load command also helps

[hugolelovangumoyo6920]

Hi all, my 7821 can not

[Alexander Afanasenkov · Accepted solution]

Good afternoon,

If you are using - authenticate register, i think you need username and password into voice register pool DN, also please show to us debug ccsip messages.

It's also important to synchronize the clock on the router and the phone.

[hugolelovangumoyo6920]

Hi all,

I have a big difficulty and I request your assistance please.
As you can see in the attach, I'm configuring two Ip phones Cisco 7821 to Cisco router 2901 and I use Cisco catalyst 2960-x series. But the problem is all phones UNREGISTERED. I consulted blogs, I tried several solutions but no success.

Help me please!

Thank you for your assistance.

HLVM