03-24-2015 07:05 PM - edited 03-19-2019 09:22 AM
We have a BE6000, we have successfully setup the CUCM 10.5 and Paging Server 9.0.1, But we're having trouble on the fresh re-installation of IM and Presence 10.5.1 when we're deploying its OVA. The system calls for a Halt during 2:45 remaining hours for Installation. Please see attached file for the error encountered.
Solved! Go to Solution.
05-10-2016 05:31 AM
Hello everyone.
Since I had the same issue, what I did to fix it was to delete the IM&P server from System > Server section and add it back again when the re-installation script notified me that this was not the first node in the cluster. After that it passed through the db installation (it took a while though I thought it would fail again) to the presence component installation. It looks like this is only happening when you try to re-install the IM&P after you have done it once and put the server in the cluster already one time (like deleting the VM and creating a new one).
03-25-2015 02:21 AM
How many servers are already running on your BE server and is it a high or medium density server? Just double check you are not exceeding the number of applications allowed on your server?
Also whats the OVA template you are using?
Normally this kind of error points a wrong OVA/unsupported hardware, but could be anything a Bug or any other issue.
Did you also try to delete and deploy a fresh template and see if it makes any difference?
-Terry
Please rate all helpful posts
03-25-2015 02:57 AM
Hi Terry,
We have a BE6K -H, and we have only 2 Application Servers Running : CUCM and Paging Server and the 3rd will be the IM and Presence supposedly.
Here's the Ova that we are using:
cucm_im_p_10.5_vmv8_v1.0.ova
and the Bootable ISO:
Bootable_UCSInstall_CUP_10.5.1.10000-9.sgn
-Mazzy
03-25-2015 03:11 AM
Hardware look good. Both the OVA and Bootable image looks good as well. But still can you try using this latest available OVA from Cisco website:
Ref: https://software.cisco.com/download/release.html?mdfid=286269517&flowid=50462&softwareid=283757588&release=10.5&relind=AVAILABLE&rellifecycle=&reltype=latest
Try deleting the previous OVA and deploy a fresh OVA, the latest version as per above and see how it goes.
-Terry
03-25-2015 05:47 PM
Thanks Terry, We'll try that OVA later.
03-25-2015 08:44 PM
Hi Terry,
We tried the new OVA, but it still didn't push thru with the installation, same error still.
03-25-2015 09:53 PM
Can you confirm you are adding this server to the CUCM before proceeding with installation. review the pre-reqs if you are missing anything:
Ref: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/10_0_1/CUCM_BK_I95AD2FE_00_installing-cucm-100/CUCM_BK_I95AD2FE_00_installing-cucm-100_chapter_011.html
You must complete the following pre-installation tasks before you begin to install the IM and Presence software.
03-26-2015 05:52 PM
DNS and Domain config passed the test... hmmm...
We'll try to make a fresh install of the CUCM, maybe it's seeing the old IM and Presence registration on the CUCM (because we are making a fresh re-install of the Presence) Just maybe...
03-27-2015 01:14 AM
We're in the process of re-installing the CUCM,
but we managed to get these dumps with one last try on Installing the CUP (IMPS)
03/27/2015 15:15:27 IPM| item 7: shell-script 0 bytes (2.007 secs.)|<LVL::Info>
03/27/2015 15:15:27 IPM|Execute shell command "/usr/local/cm/script/cm-dbl-install install
PostInstall 10.5.1.10000-9 10.5.1.10000-9 /usr/local/cm/ /usr/local/cm/
/common/log/install/capture.txt "|<LVL::Debug>
03/27/2015 15:35:36 IPM|Internal Error, File:ipm.c:2011, Function:
ipmReadNormalizedInputLine(), "/usr/local/cm/script/cm-dbl-install install PostInstall
10.5.1.10000-9 10.5.1.10000-9 /usr/local/cm/ /usr/local/cm/ /common/log/install/capture.txt "
failed (1)|<LVL::Critical>
03/27/2015 15:35:38 IPM| end-of-session "Installing database component": 1692.644 secs.|
<LVL::Info>
03/27/2015 15:35:38 IPM|Close progress meter "Component Install"|<LVL::Info>
03/27/2015 15:35:38 component_install|Writing database into
/common/log/install/component_failed.xml file.|<LVL::Info>
03/27/2015 15:35:38 component_install|/common/log/install/component_failed.xml created :
0|<LVL::Info>
! some irrelevant data omitted
DEBUG: <--|<LVL::Debug>
03/27/2015 15:35:38 component_install|File:/opt/cisco/install/bin/component_install:807,
Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
03/27/2015 15:35:38 appmanager.sh|Internal Error,
File:/usr/local/bin/base_scripts/appmanager.sh:151, Function: install(), failed to install
infrastructure_post components|<LVL::Critical>
03/27/2015 15:35:38 post_install|File:/opt/cisco/install/bin/post_install:961, Function:
install_applications(), /usr/local/bin/base_scripts/appmanager.sh -install failed (1)|<LVL::Error>
03/27/2015 15:35:38 post_install|Exiting with result 1|<LVL::Info>
03-25-2015 05:58 AM
Can you run this on your CUCM PUB and post the results
run sql select userid,enablecups from enduser where enablecups='t' run sql select count(*) from enduser where enablecups='t'
03-25-2015 08:42 PM
03-26-2015 07:05 AM
OK, if you had any users configured before the actual server was installed, it could cause that problem, seems is not your case.
03-26-2015 05:51 PM
We'll try to make a fresh install of the CUCM, maybe it's seeing the old IM and Presence registration on the CUCM (because we are making a fresh re-install of the Presence) Just maybe...
03-27-2015 01:13 AM
We're in the process of re-installing the CUCM,
but we managed to get these dumps with one last try on Installing the CUP (IMPS)
03/27/2015 15:15:27 IPM| item 7: shell-script 0 bytes (2.007 secs.)|<LVL::Info>
03/27/2015 15:15:27 IPM|Execute shell command "/usr/local/cm/script/cm-dbl-install install
PostInstall 10.5.1.10000-9 10.5.1.10000-9 /usr/local/cm/ /usr/local/cm/
/common/log/install/capture.txt "|<LVL::Debug>
03/27/2015 15:35:36 IPM|Internal Error, File:ipm.c:2011, Function:
ipmReadNormalizedInputLine(), "/usr/local/cm/script/cm-dbl-install install PostInstall
10.5.1.10000-9 10.5.1.10000-9 /usr/local/cm/ /usr/local/cm/ /common/log/install/capture.txt "
failed (1)|<LVL::Critical>
03/27/2015 15:35:38 IPM| end-of-session "Installing database component": 1692.644 secs.|
<LVL::Info>
03/27/2015 15:35:38 IPM|Close progress meter "Component Install"|<LVL::Info>
03/27/2015 15:35:38 component_install|Writing database into
/common/log/install/component_failed.xml file.|<LVL::Info>
03/27/2015 15:35:38 component_install|/common/log/install/component_failed.xml created :
0|<LVL::Info>
! some irrelevant data omitted
DEBUG: <--|<LVL::Debug>
03/27/2015 15:35:38 component_install|File:/opt/cisco/install/bin/component_install:807,
Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
03/27/2015 15:35:38 appmanager.sh|Internal Error,
File:/usr/local/bin/base_scripts/appmanager.sh:151, Function: install(), failed to install
infrastructure_post components|<LVL::Critical>
03/27/2015 15:35:38 post_install|File:/opt/cisco/install/bin/post_install:961, Function:
install_applications(), /usr/local/bin/base_scripts/appmanager.sh -install failed (1)|<LVL::Error>
03/27/2015 15:35:38 post_install|Exiting with result 1|<LVL::Info>
03-27-2015 01:13 AM
We're in the process of re-installing the CUCM,
but we managed to get these dumps with one last try on Installing the CUP (IMPS)
03/27/2015 15:15:27 IPM| item 7: shell-script 0 bytes (2.007 secs.)|<LVL::Info>
03/27/2015 15:15:27 IPM|Execute shell command "/usr/local/cm/script/cm-dbl-install install
PostInstall 10.5.1.10000-9 10.5.1.10000-9 /usr/local/cm/ /usr/local/cm/
/common/log/install/capture.txt "|<LVL::Debug>
03/27/2015 15:35:36 IPM|Internal Error, File:ipm.c:2011, Function:
ipmReadNormalizedInputLine(), "/usr/local/cm/script/cm-dbl-install install PostInstall
10.5.1.10000-9 10.5.1.10000-9 /usr/local/cm/ /usr/local/cm/ /common/log/install/capture.txt "
failed (1)|<LVL::Critical>
03/27/2015 15:35:38 IPM| end-of-session "Installing database component": 1692.644 secs.|
<LVL::Info>
03/27/2015 15:35:38 IPM|Close progress meter "Component Install"|<LVL::Info>
03/27/2015 15:35:38 component_install|Writing database into
/common/log/install/component_failed.xml file.|<LVL::Info>
03/27/2015 15:35:38 component_install|/common/log/install/component_failed.xml created :
0|<LVL::Info>
! some irrelevant data omitted
DEBUG: <--|<LVL::Debug>
03/27/2015 15:35:38 component_install|File:/opt/cisco/install/bin/component_install:807,
Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
03/27/2015 15:35:38 appmanager.sh|Internal Error,
File:/usr/local/bin/base_scripts/appmanager.sh:151, Function: install(), failed to install
infrastructure_post components|<LVL::Critical>
03/27/2015 15:35:38 post_install|File:/opt/cisco/install/bin/post_install:961, Function:
install_applications(), /usr/local/bin/base_scripts/appmanager.sh -install failed (1)|<LVL::Error>
03/27/2015 15:35:38 post_install|Exiting with result 1|<LVL::Info>
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide