***UPDATE START*** If this workaround does not fix your issue see what perrymcgrew suggested some replies above: " change Media Master to PLAY through Phone,  I entered my extension. You open the Wav file and it rang my phone.   I picked up the phone and let the recording play to completion.   Back in Media Master, I hit SAVE and it worked -- no pop-up error window etc. " That worked for me! I'll keep my following initial post as a reference... ***UPDATE END*** This workaround looks like that has fixed the issue for many people. But not in my case. I've fresh installed a CUCnx latest version 10.5.2.12901-1 but the issue is still there. I tried the workaround but it didn't fix it. According to aTech Note with the Document ID 117905 the solution is addressed in Bug ID CSCuo66204. The workaround is to apply the patch  10.5(2.12900.2) or 9.1(1)ES106. Which I did but didn't fix it. I also tried several older Java version until 5 update 7, different windows version between 8.1/7/XP and several browsers 64 or 32 bit. This is getting so frustrating now... I'm wondering why they've made it so hard to use (in my case) precorded prompts. ... View more

Actually the issue was that it took a great amount of time for the UCCX to switch versions. This worked after an hour without doing anything else. It looks like that after the switch versions command the active partition unmounted and after an hour finally switched but in the meantime there wasn't any partition available that's why it reproduced the specific error.   ...just alate update. S. ... View more

I'm sorry for the late reply but I didn't find a solution for the isssue at that time. Customer wasn't bothered so we left it as it was. Did you managed to find a solution for this? Maybe with a later update?   Thanks, S. ... View more

Thank you for your reply. The first screenshot shows the exact version I'm running and yes it's  8.5.1.11004-25. Actually is the 'show version active" output. To be honest I wasn't watching the installation procedure all the time because it took 2+ hours for the db components installation and scripts. But It was successful at the end. Stefanos. ... View more

Hello again. That's an nice way to do this. But I found another way around simple enough for the end customer too. It gives the ability to change things themselves. a) Under System Parameters > Media Parameters enable the 'User Prompts override System Prompts' parameter b) Create a subfolder (named el_GR in my case) under Applications > Prompts .../gen/phone c) Upload your number prompts recorded in the language you want d) Modify the 'Create Generated Prompt' as shown to the screenshot e) Now you can hear the string numbers in your language Took the info from the following posts: https://supportforums.cisco.com/thread/2080962 https://supportforums.cisco.com/docs/DOC-13933 ... View more

It's Greek (el_GR). It can be recognised by UCCX 8.5.1 but I don't see it to be supported according to the compatibility matrix document. I'll have to record new prompts maybe and map them somehow to my script manually. How can I find what is the .wav filename of every en_US number? What I mean by supporting is that if I go inside the 'Create generated prompt' step I have the choice to select the language there directly as el_GR. I've also tried creating a language variable but again didn't work. ... View more

It seems that you're right. My server won't let me use it without authentication/permition and our IT guy is on vacation. So I used a free utility which listens to port 25 and stores the "email" as a file and you can view it there. It's called smtp4dev ( http://goo.gl/VtPDg ). So my script works after all. Now the remaining job is to make it play the numbers created in different language than EN_US. Haven't managed to do it yet. Well Gergely it looks like you've done a great job with this cook book of yours. The thing is I know nothing about java, I wish I did a little. So it looks evil to me ... View more

Thank you for your reply. I'm attaching the screenshot. ... View more

I needed to do the same thing with the OP. I've read the thread and the reply that was marked as the "Correct Answer". This specific answer was not working for me so I asked for further assistance on the same subject. The kind of specific issue I had is irrelevant. I was trying to be descriptive in order to get an appropriate answer.  Now it's pointless to argue about this. The scope of the support forum pages is to ask for or give help. How about staying on this instead of patronising the way other users interact with the forum? Have a nice day. ... View more

Thank you for your reply. You were right! just changed the path and now it's working. Thank you. But you think it's better to open new threads for asking same things again and again whithout the guy who provided the correct answer never know it or just ping the guy with a reply and keep the whole information for the next friend who need help gathered in the same post at the same time? ... View more

Can someone help me with this script? According to the reactive debug I'm doing it seems that Get XML Data step doesn't work correctly. I see that after getting the data from the XML file it adds the TEXT in front of everything and also there's some data missing as a result, with the closedForHoliday variable to be always null. I'll upload a screenshot, along with the script and xml file I've made. What am I doing wrong? Thank you for the script. ... View more

I tried to understand what you're saying but didn't manage it. The presentation you're doing with the date variables. My java/programming/whatever way of thinking is not developed :/ . I'm just a humble network engineer ... View more

Anyway I fixed this. My working configuration is this: interface GigabitEthernet0/0 no ip address duplex auto speed auto h323-gateway voip interface ! interface Integrated-Service-Engine0/0 description Loopback interface used to manage integrated application module ip unnumbered Vlan2 service-module ip address 192.168.2.254 255.255.255.0 service-module ip default-gateway 192.168.2.2 ! interface GigabitEthernet0/1/0 switchport access vlan 2 no ip address ! interface GigabitEthernet0/1/1 no ip address ! interface GigabitEthernet0/1/2 no ip address ! interface GigabitEthernet0/1/3 description Interface used to communicate with integrated service modue switchport access vlan 2 no ip address service-module ip address 192.168.2.254 255.255.255.0 service-module ip default-gateway 192.168.2.2 ! interface Vlan1 no ip address ! interface Vlan2 ip address 192.168.2.2 255.255.255.0 ! ip forward-protocol nd ip http server no ip http secure-server ip http path flash:/gui ! ip route 0.0.0.0 0.0.0.0 192.168.2.1 ! ! dial-peer voice 999 voip description [[[ CUE, AA, VM ]]] destination-pattern ^99[789]$ session protocol sipv2 session target ipv4:192.168.2.254 dtmf-relay sip-notify rtp-nte h245-alphanumeric codec g711ulaw ! Not space rocketry or science but anyway the mistake I did was that I thought that I needed to start the initial setup wizard of the CUE/ISE. Apparently there is no such a thing in uc560 since the factory defaults procedure just preloads the default configuration. So every time i did this actually I was loosing the connectivity since the default gateway IP of the CUE is the interface vlan 90 IP of the default uc560 preloaded config. So what you need to do is just the config you want on the interfaces and then just do a RELOAD (not reset or factory default) to the ISE/CUE to have the new IP address configured on the uc560 ISE inf. Of course the vlan 2 you see is irrelevant. You can use any interface or the native vlan 1 inf for the same purpose, I just was to lazy to change it again. ... View more