Cisco Unity 7.0 2 message monitor

[nixon1234]

Hi all, have issue where for only a few random users message monitor stops letting them actually monitor when they hit the button, it acts like it tries but nothing. Then after a week or so it lets them do it again.

Has anyone heard of this before?

[Bradford Magnani]

Hi,

What is the symptom these users are seeing?

Is it the same users every time?

You may want to start with the Phone View troubleshooting guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml

Hope that helps,

Brad