Unified Communications Infrastructure

I've had several reports of users who really hate the toast popup notifications when an incoming call is occuring. Specifically, it seems that calls from hunt groups to those users are getting overwhelming and they stack up on each other.My question ...

Hello all,I'm looking for a list of pros cons for whenever you integrate presence with Microsoft OCS is there a doc out there that will tell you which features you will not have in OCS if you do an integration like this ?or is there a document that w...

Anybody know why CER 8.x upgrade software is not available for download on CCO?I have a customer that was shipped 8.0 and they want to upgtrade 8.5.  Does this have to be ordered through PUT?Thanks,Dan

I got the Fast Busy Tone when accessing the voice mail (Voice Mail Pilot Number) and calls are not forworded to the voice mail from the unity server.I have CUCM5.1 and Unity 5.0, kindly advice.

Hello All,I would like to monitor the number of "CallsInProgress" for any given SIP Trunk on my CUCM using SNMP. The RTMT makes this information available under performance->Cisco SIP->CallsInProgress, but I am having no luck finding the correct OID ...

I have a partner that is in a competitive situation and is looking for guidance on how to propose a 8.5 solution by transfering unused DLUs and reusing an existing 7825 server.  Below is the scenario they are facing.  Thanks for any guidance. We have...

Hi all,I want a small information regarding voice recording. Does cisco recomend use of Span/Rspan feature to capture voice? if not what is the best solution for voice recording in a cal center envirnoment?

Hello,We are using single number reach and we have a mobility softkey template but I am trying to figure out what we are missing to be able to toggle between our cell phone and our deskphone during a live call using single number reach?  Is it the On...

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/pbx/interop/notes/445274no.pdfHave some questions/concerns regarding Nortel CS1000 on Rls 4.5 integrating to Meeting Place via H.323 (sip not an option on Nortel side).  Nortel call would come into ...

Hi,I want to deploy this software silently on 1200 computers. How to deploy? with PhoneDesignerSetup713SR2.exe the installation is not silent Thanks

Hello,I'm using Cisco Unified Personal Communicator on a MAC platform, my client connect to a Cisco VPN client and then launch the CUPC. The thing is the CUCM is behind another Firewall (Microsoft forefront or ISA server) which is doing NAT.The clien...

Hello,I have purchased Cisco MeetingPlace 8.0 with CUWL licensing for users. I want to intall it with Webex Node (in WebEx Scheduling Deployment) but I have not received the Cisco WebEx Node for MCS installation DVD.Is it possible to download it or s...