Cisco Unity Connection administration Login problem

[Anand R.]

Cisco Unity Connection admin account has been lock. Does any know how can I unlock that account and change the password. Cisco unity 8.0 version.

[Rob Huffman]

Hi Anand,

Resetting Administrator and Security Passwords

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If you lose the administrator password or security password, use the following procedure to reset these passwords.

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To perform the password reset process, you must be connected to the system through the system console, that is, you must have a keyboard and monitor connected to the server. You cannot reset a password when connected to the system through a secure shell session.

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Caution The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes will not communicate.

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Caution You must reset each server in a cluster after you change its security password. Failure to reboot the servers (nodes) causes system service problems and problems with the Cisco Unified Communications Manager Administration windows on the subscriber servers.

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Note During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.

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Procedure

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Step 1 Log in to the system with the following username and password:

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•Username: pwrecovery

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•Password: pwreset

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The Welcome to platform password reset window displays.

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Step 2 Press any key to continue.

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Step 3 If you have a CD or DVD in the disk drive, remove it now.

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Step 4 Press any key to continue.

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The system tests to ensure that you have removed the CD or DVD from the disk drive.

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Step 5 Insert a valid CD or DVD into the disk drive.

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Note For this test, you must use a data CD, not a music CD.

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The system tests to ensure that you have inserted the disk.

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Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:

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•Enter a to reset the administrator password.

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•Enter s to reset the security password.

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•Enter q to quit.

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Step 7 Enter a new password of the type that you chose.

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Step 8 Reenter the new password.

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The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password.

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Step 9 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/os_administration/guide/8xcucosag020.html#wp1053218

Cheers!

Rob

[Anand R.]

Hi Rob,

Thank you very much for your reply. I will follow this steps.

[cisabucho]

Hi Rob,

I have encountered admin account locked up problem on Unity Connection 9.1 installed on Cisco UCS with no CD drive. How can I reset the account?

regards,

Abebe

[barry]

Hi Adebe

This can still be done, even on UCS. You basically publish a CD drive to the CUC VM through the VMware machine settings. This doesn't need to be a physical CD, but can be an ISO in an accessible data store.

HTH

Barry Hesk
Intrinsic Network Solutions

[cisabucho]

Hi Barry,

There is an ISO image mounted on the datastore under the virtual machine settings. How do I simulate eject/insert CD Drive on the VM? There is a connect/disconnect CD/DVD on the tool bar of the VSphere client. Itried that but it didn't help.

regards,

Abebe

[Amine Nouasri]

Right click on your VM > Edit settings > CD/DVD > check Connected and Connect at power on and select the ISO file from the Datasource you're trying to boot from.

Please rate helpful answers!

[barry]

Simply edit the vm settings and toggle the "connected" checkbox for the CDROM/ISO

Barry Hesk
Intrinsic Network Solutions

[aaron.banks11]

Rob - does this work on 10.5.2 as well or does TAC need to be involved?

[Rob Huffman]

Hi Aaron,

Yes the procedure detailed is the same in CUC 10.x;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/os_administration/guide/10xcucosagx/10xcucosag020.html#18035

If you are unsure, a TAC case is always a good bet.

Cheers!

Rob