Cisco Unity Connection OCN and LRD

[neil.moran]

Hi,

I have a problem with CUCM 6 and Unity Connection 7. I have a PA looking after 5 managers. On the PAs phone I have each managers line mapped to a button on her phone. If someone rings the manager the PA's phone will flash. If the manager doesn't answer the call the call diverts to the PAs main line. If the PA doesn't answer then the call is directed to the managers voicemail this I believe is call forwand no answer directed to VM using original called number(OCN) this is fine for one manager as she uses voicemail. But for the other managers I would like the call  to divert the the PAs voicemail this is last redirected number (LRD) CFNA. I have read that you can change from default LRD to OCN in Cisco Unity Express can I change this parameter in Cisco Unity Connection

Thanks

Regards

Neil

[Rob Huffman]

Hi Neil,

You can have a look into this System Wide setting which is available in Unity Connection 7.x ;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**

You would need to think about what impact this might have on your setup.

I think I would rather go this way;

If you look in CUCM Admin there is an area called Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Admin mailbox. This "Admin" mailbox is on DN 3700.

You would create a Profile in CUCM called "Admin Support" which points to DN 3700. Apply this profile to 3333,3444 and 3555 via Device>Phone>DN>DN config page>Voicemail Profile and when calls route through these numbers to voicemail they will recieve the "Admin Support" 3700 Greeting etc.

This profile can be applied to as many phones as needed

Cheers!

Rob

[neil.moran]

Hi Rob,

Thanks for the info for the setting on Unity Connection I thought it would be a system wide setting I could not find anything like this in the user settings. I will try your suggestion with the Voice Mail Profile in CUCM and let you know how its goes.

Thanks for the quick reply

Neil

[neil.moran]

Hi Rob,

Sorry about the delay in getting back on this, I managed to implement this using the system default behaviour for the managers that require VM this uses the OCN and the call gets transferred back to the managers own mailbox if the PA doesn't answer.

For the managers that dont require VM I put the managers DN in as an alternate extension in the PA mailbox so the call gets transferred to the PA's mailbox if she doesnt answer.

This works ok. Thanks for the info on where to change this global setting on unity connection.

Regards

Neil

[Rob Huffman · Accepted solution]

Hey Neil,

Great work getting this all done

Cheers!

Rob