Cisco unity connection - Wav file upload error

[saikrishna2]

Hi Team,

We are facing "Unknown error please contact administrator" while uploading the wav file to the standard greeting in cisco unity connection 12.5. 

I was using the audio converter to match the requirement for uploading the wav file, but still it did not work.

Please advise to fix this issue.

[Nithin Eluvathingal · Accepted solution]

Convert that to g711 format using  https://g711.org/

And upload. it should work.

2.12.0.0

[saikrishna2]

Thank you Nithin.

[RachelGomez161999 · Accepted solution]

When you attempt to use a previously recorded WAV file (for example, an announcement that was recorded earlier) rather than making a new recording using a phone or computer, the Media Player may display the following error message while saving the page:

"Audio format not supported"

To resolve this problem, do one of the following:

Convert the WAV file to another audio format (for example, convert it to the G.711 audio format).

Use a WAV file that is recorded in a supported audio format.
Make the recording using a phone.

Regards,

Rachel Gomez