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Converting departmental lines from shared to hunt group for CDR report

byronmcneil
Level 1
Level 1

Hello Team 

I have a task that has several Main lines (With Voicemail) for inbound calls, all set to shared lines and I want to convert it to a Hunt group with each user having an extention. I wanted to forward the main routable DID to a non routable to be able to transisition later to UCCX. This method was thought out although how would I get the calls to go to Voicemail when the office is closed?

They just want the line to ring into selected user/agents to take the call if no one it there it should go to VM. the department label on each user line will denote which department office is calling. Some agents get mutiple offices lines. I should be able to run CDR to give them reporting on all calls and who answered

Pilot / LabelAlt ExtensionDepartment NAMEPhone Mac
2150005703515703Office 1 AgentAgent 1XXXXXXXXX
 525703Agent  Agent 2XXXXXXXXX
 535703Agent  Agent 3XXXXXXXXX
 545703Agent  Agent 4XXXXXXXXX
 555703Agent  Agent 5XXXXXXXXX
 565703Agent