10-20-2022 05:34 AM
Hello Team
I have a task that has several Main lines (With Voicemail) for inbound calls, all set to shared lines and I want to convert it to a Hunt group with each user having an extention. I wanted to forward the main routable DID to a non routable to be able to transisition later to UCCX. This method was thought out although how would I get the calls to go to Voicemail when the office is closed?
They just want the line to ring into selected user/agents to take the call if no one it there it should go to VM. the department label on each user line will denote which department office is calling. Some agents get mutiple offices lines. I should be able to run CDR to give them reporting on all calls and who answered
Pilot / Label | Alt Extension | Department | NAME | Phone Mac | ||
2150005703 | 515703 | Office 1 | Agent | Agent 1 | XXXXXXXXX | |
525703 | Agent | Agent 2 | XXXXXXXXX | |||
535703 | Agent | Agent 3 | XXXXXXXXX | |||
545703 | Agent | Agent 4 | XXXXXXXXX | |||
555703 | Agent | Agent 5 | XXXXXXXXX | |||
565703 | Agent |
Solved! Go to Solution.
10-21-2022 08:25 AM
10-21-2022 08:26 AM
10-21-2022 01:58 PM
If I'm reading your posts correctly, you have a Hunt Pilot with a DN of \+12150005703. And you have created a call routing rule where the Dialed Number includes that string it goes to the System Directory Handler.
You can change the "Send Calls To" section of the Call Routing Rule (I'm going to assume you made this a Forwarded Call Routing Rule and not a Direct) to send to the voicemail box of the original DID number. (That is what I understand you want to do.) Choose: User with a Mailbox, and select the voicemail box that has the DID number on it.
Maren
10-25-2022 05:33 AM
VOICEMAIL , users cannot retreive VM from their phone as before the extension was configured for.
How do I allow then to retreive VM now
10-25-2022 10:59 AM
Hello Maren
It seems the only way I can get the users to access the VM from the main line is to use the back door method to VM pilot and hit Star, enter number and Pin.
Second I notice the calls are reporting in on the CDR with the incorrect time stamp. is there any resolve for this ?
Date/Time connected | Date/Time disconnected | Duration | Calling Party | Called Party | Final Called Party Number | Dest. Device Name | Call Answered | Call Abandoned | Call Forwarded Due to No Answer(FONA) | Call Forwarded Due to Busy (FOB) |
NA | 12:23:30 PM | 0 | 17044929615 | 12150005703 | 515703 | SEPECCE13DB7FC0 | N | N | N | N |
12:24:33 PM | 12:25:28 PM | 55 | 17044929615 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
NA | 12:34:13 PM | 0 | 17044929615 | 12150005703 | 12150005703 | SEPECCE13DB7FC0 | N | Y | N | N |
12:57:01 PM | 12:58:28 PM | 87 | 17044929615 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
NA | 1:00:30 PM | 0 | 17044929615 | 12150005703 | 12150005703 | SEP1859F5EE3C31 | N | Y | N | N |
NA | 1:15:08 PM | 0 | 12152757172 | 12150005703 | 12150005703 | SEP549FC60B58CC | N | Y | N | N |
1:17:10 PM | 1:17:52 PM | 42 | 16103924489 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
1:18:00 PM | 1:18:17 PM | 17 | 12152141600 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
1:20:26 PM | 1:24:26 PM | 240 | 12676900687 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
1:27:44 PM | 1:30:46 PM | 182 | 12152141600 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
NA | 1:28:26 PM | 0 | 12152141600 | 12150005703 | 12150005703 | SEPA03D6EB94E04 | N | Y | N | N |
1:35:26 PM | 1:35:51 PM | 25 | 12152141600 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
1:35:52 PM | 1:35:55 PM | 3 | 12152141600 | 12157282686 | 12159990030 | CP_12159990030 | Y | N | N | N |
1:35:55 PM | 1:42:44 PM | 409 | 12152141600 | 587203 | 587203 | SEP8C941FFFFF0E | Y | N | N | N |
NA | 1:40:38 PM | 0 | 12152141600 | 12150005703 | 12150005703 | SEPECCE13DB7FC0 | N | Y | N | N |
2:04:12 PM | 2:07:34 PM | 202 | 12159896862 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
NA | 2:47:23 PM | 0 | 18554268628 | 12150005703 | 12150005703 | SEPECCE13DB7FC0 | N | Y | N | N |
3:00:10 PM | 3:13:53 PM | 823 | 12673123526 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
NA | 3:15:16 PM | 0 | 12672594458 | 12150005703 | 12150005703 | SEPA03D6EA844DC | N | Y | N | N |
3:38:43 PM | 3:38:56 PM | 13 | 12674562480 | 12150005703 | 555703 | SEP549FC60B58CC | Y | N | N | N |
NA | 3:40:27 PM | 0 | 12674562480 | 12150005703 | 12150005703 | SEP549FC60B58CC | N | Y | N | N |
4:14:21 PM | 4:14:37 PM | 16 | 16104270220 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
4:14:37 PM | 4:47:24 PM | 1967 | 16104270220 | 12157282600 | 12159990097 | CP_12159990097 | Y | N | N | N |
4:21:15 PM | 4:22:18 PM | 63 | 12157656626 | 12150005703 | 515703 | SEPECCE13DB7FC0 | Y | N | N | N |
4:22:38 PM | 4:23:31 PM | 53 | 12157656626 | 12157282713 | 580001 | TSJCUCPUB | N | N | Y | N |
4:47:24 PM | 4:47:28 PM | 4 | 16104270220 | 587101 | 587101 | SEP689E0B29AFB5 | Y | N | N | N |
4:56:21 PM | 4:56:34 PM | 13 | 12159418020 | 12150005703 | 580000 | TSJCUCPUB | N | N | Y | N |
5:14:26 PM | 5:15:05 PM | 39 | 12155182307 | 12150005703 | 580000 | TSJCUCPUB | N | N | Y | N |
5:35:54 PM | 5:36:34 PM | 40 | 12152141600 | 12150005703 | 580000 | TSJCUCPUB | N | N | Y | N |
10-25-2022 12:02 PM
Do you mean that all users have to identify themselves and then put in their PIN, or do you mean that checking the voicemail of the Hunt Pilot VM box is requiring users to identify that specific VM extension and then enter the PIN? I hope it is the latter, and that would be expected behavior.
As for timestamps, they are given by CUCM in the CDRs and are usually UTC.
Maren
10-25-2022 01:07 PM
Ok , the hunt pilot does not have a VM box the translated main DID has the VM box. The rule in UC points unanswered calls to the VM box of the main DID. So they have to access this through the back door access to VM pilot.
We have another issue
There’s a problem with x5703. Phones are only ringing 2x then transferring call to Cisco unity connection messing system. We’ve been missing calls all afternoon. Please correct ASAP. Let’s make sure all the bugs are worked out before converting another line.
10-25-2022 01:33 PM
The calls does not go to the actual VM Box its going to the pilot and not allowing the caller to hear the greeting so no VM left. not sure how to get non answer calls to this VM box for XXX5703
10-25-2022 01:36 PM
10-25-2022 02:09 PM
I done what you stated exactly above, and the callers get the generic VM greeting as if they called the pilot 580000
it does not go to the VM box like I would have hope
10-25-2022 04:11 PM
How many digits does CUCM send to the Unity Connection? Can you share a screenshot of your voicemail pilot 580000 settings page including the “voice mail box mask” section?