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Looking to preform a bulk inport of 58 CTI_port phone device types and my process was an export of the same all detailspopulated the sheet with the list of lines that needs to be forwarded, I saved file as CSV UTF-8 (comma delimited)I also change the...
Hello AllI'm still new to Scripting in CCX and I have an issue with figuring out how to route a call to VM from two separate Queue Loops - CSQ1 go's to agents and CSQ2 goes to another group of agents on menu option 1 -2 - It goes to the VM no issues...
Hello GurusHappy New Years to allI used a holiday script to quickly plan for this past monday after New years. It worked by keeping the close greeting (Go to after business Hours) for the monday but failed to return to normal after holiday check shou...
Hello AllI am new at scripting and built my first detailed script on UCCX System version: 11.6.2.10000-38 (ES08-13)NEW CSQ, NEW Script , NEW Skill, Agent assigned to Team which is assigned to CSQ'sI complete the attached script and when its called it...
Hello Team I have a task that has several Main lines (With Voicemail) for inbound calls, all set to shared lines and I want to convert it to a Hunt group with each user having an extention. I wanted to forward the main routable DID to a non routable ...
Thanks for the information , it was later discovered that the lines for CUIC report is limited to 8K records. We have well over 8K in a months spand. We need another authtuntive. I wish there was a special code to by pass this limitation. Thanks
Hello Deepak, I want to create a report schedule for a monthly report, for UCCX Abandon calls report. How is that Built step by step under CUIC . I do not see the options to do so
Hello EngineersWe have a self care portal with our servers in house, through the URL linkIs there a way for users to access without being connected to the network via VPN, as these servers are behind the firewall ?
Hello JohBlast from the pass, Im using a ASA5510 / 3560 switch at home and notice I cannot communicate intra VLANManagment VLAN 10 192.168.10.100Server VLAN 20 192.168.20.100Inside users VLAN 11 192.168.64.0access-list dhcp_allow extended permit udp ...
When the carrier ported the numberThe initial Translation process did not work for this method of forwarding the number external to the cluster. This was suggested through Cisco community discussions. That there were multiple methods for bat importin...
