CUACA 10.5.2 IM and Presence issue

[boub91]

Hi all,

I have a cluster of CUCM v10.5.1 and a cluster of IM and PRESENCE v10.5.1.

On IM and PRESENCE I have added on the firewall the ip address of CUAC in the following menu

System > Security > Incoming ACL

I have installed CUAC Advanced v10.5.2 but presence status is not available on the console.

Do you have an idea ? Thank you

[Nagajothi Thangapandian]

Hi Boub,

Can you check on the below:

•  Proxy domain configured in CUAC and SIP proxy domain or Presence domain configured for IM&P are same
• Disable windows firewall / Network firewall / Antivirus software involved. Though you have the ports opened, you could test it by disabling windows firewall
• Verifiy that the operator console has the "default presence icon" configured as shown under Preference -- directory
• Operator should have the  user profile configured as the CSF device
• Can configure IMP with incoming and outgoing ACL configured with "ALL" to test

Regards

[boub91]

Hi Nagajothi,

• Proxy domain configured in CUAC and SIP proxy domain or Presence domain configured for IM&P are same ->  yes it is the same
• Disable windows firewall / Network firewall / Antivirus software involved. Though you have the ports opened, you could test it by disabling windows firewall -> firewall disabled on CUAC server and CUAC console now
• Verifiy that the operator console has the "default presence icon" configured as shown under Preference -- directory -> yes already
• Operator should have the user profile configured as the CSF device -> yes already because the user also has jabber
• Can configure IMP with incoming and outgoing ACL configured with "ALL" to test -> yes

I changed the following setting, now I have unknown icon on console but presence is not available.

Thank you for your reply.

[christian.sanchez]

Bonjour,

As-tu finalement résolu ce problème que je rencontre également chez un client ?

Merci d'avance por ta réponse.

Cordialement,

Christian.

[MICHAEL F. OLYMPH]

Dear Boub,

Did you manage to get the Presence to work in the CUAC client?

Rgds

Michael

[boub91]

Hi,

I Apologize to answer later.

Yes it's working fine now.

Change made on ldap setting from CUAC, see attach file.

Thank you

[Anil Sharma]

hi Boub,

Were you able to fix it ? 

In my case I can see the presence of Jabber on CUAC Client (i restarted CUPS plugin service to fix it). but now my issue is I can't send messages from CUAC Client.

The send message option is greyed out.  (attached pic)

I am logged into CUAC client using the extension which is assigned to Jabber (CSF) and also Jabber is installed in same PC as CUAC Client.

Any ideas ?

Thanks