CUBAC transfers the call to operator, and the phone is automatically answers

[vladpetra]

Hello,

One of our customers has a CUBAC. When one of the operators drag and drop a call to his phone, the phone is automatically answers by speaker with 0 delay. I changed the autoanswer time to 10 in CUCM but the phone still auto answering the call after 0 seconds.

Do I have to change anything in the registry file of CUBAC?

Thanks.

[Jonathan Schulenberg]

CUBAC does not use the Auto Answer feature of CUCM. When the operator answers a call a CTI event is sent to CUCM instructing the phone to answer the call CUBAC just sent to it. This is similar to deskphone control in Jabber when you press Answer; Jabber sends a CTI event instructing the phone to answer the call.

Usually the best practice is to give the operator a headset, wired or wireless with an EHS cable, so they're ready to talk as soon as they click answer.

Please remember to rate helpful responses and identify helpful or correct answers.

[vladpetra]

Thank you Jonathan.

Maybe my question was not so understandable, but I already found an answer.

For the specific operator I opened a regedit and changed the next paramiter:

HKEY_LOCAL_MACHINE->SOFTWARE->Wow6432Node->Arc Solutions->Call Connect->Operator->Default->Auto Connect Calls on my Device = No

[Alex Houghton]

did you get this resolved with the registry fix, as I have a client who doesn't have headsets, and wants it to ring on the operator phone??

thanks in advance

Alex

[Alex Houghton]

did you get this resolved with the registry fix, as I have a client who doesn't have headsets, and wants it to ring on the operator phone??

thanks in advance

Alex